Apple Experience Specialist — Service, Sales & Support

Beyond The Box; Melbourne; Vor Ort; AUD 55.000 - 65.000; Vollzeit

Zusammenfassung

Beyond The Box in Essendon, Melbourne VIC, is seeking a friendly Apple Retail Sales & Service Support to help customers with devices and services.

This full-time, customer-facing role places you at the heart of our store: welcoming shoppers, booking repairs, helping choose Mac, iPad or iPhone, and explaining iCloud in plain language.

Join a family-owned team that values warmth, real relationships, and collaboration, with a supportive environment and a genuine passion for Apple products.

Qualifikationen

• Experience in retail or customer service is a plus, but attitude and enthusiasm will always win.
• Passion for Apple and the Apple ecosystem.
• Ability to explain technical concepts in simple, friendly language.
• Warm, clear, and authentic communication skills.
• Strong organisational skills to juggle a busy floor.
• Australian citizen or right to work in Australia; close to Essendon.

Aufgaben

• Welcoming customers and genuinely understanding what they need.
• Booking and supporting service and repair jobs.
• Helping customers find the right Apple product for their life — Mac, iPad, iPhone and beyond.
• Translating tech into plain English with patience and warmth.
• Building real relationships that bring customers back again.
• Working collaboratively with the team to make every visit a great one.

Kenntnisse

Customer service

Communication

Problem solving

Teamwork

Apple products

Jobbeschreibung

Beyond The Box in Essendon, Melbourne VIC, is seeking a friendly Apple Retail Sales & Service Support to help customers with devices and services.

This full-time, customer-facing role places you at the heart of our store: welcoming shoppers, booking repairs, helping choose Mac, iPad or iPhone, and explaining iCloud in plain language.

Join a family-owned team that values warmth, real relationships, and collaboration, with a supportive environment and a genuine passion for Apple products.