Retail Product Concierge & Customer Experience

Apple; Western Australia; On-site; AUD 45,000 - 60,000; Full time

Job summary

Apple Retail seeks a Specialist to build brand loyalty and create owners of Apple products by delivering a bespoke customer service experience. You’ll learn customer needs, tailor recommendations, and guide shoppers through product ownership opportunities.

You’ll stay current with Apple products and purchase options while supporting teammates and maintaining accuracy in daily operations within a retail setting.

Qualifications

• Deliver excellent service by understanding customer needs and presenting relevant options.
• Stay up to date on Apple products, services, and purchase options.
• Share product knowledge with peers to support ownership opportunities.

Responsibilities

• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.
• Support peers throughout the store by sharing knowledge about Apple’s products, services and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including customer service and support in other areas of the store.

Skills

Customer service

Communication

Teamwork

Job description

Apple Retail seeks a Specialist to build brand loyalty and create owners of Apple products by delivering a bespoke customer service experience. You’ll learn customer needs, tailor recommendations, and guide shoppers through product ownership opportunities.

You’ll stay current with Apple products and purchase options while supporting teammates and maintaining accuracy in daily operations within a retail setting.