Retail Team Lead: Elevate Sales & Customer Experience

IKEA Gruppe; Sydney; On-site; Confidential; Full time

Benefits offered by this job

Paid annual leave

Employee Assistance Program (EAP)

Co-worker discount

Uniform provided

Free parking

Bonus programme

Meal provisions

EV/Novated leasing options

Job summary

IKEA Gruppe in Sydney seeks a Retail Supervisor to optimise sales by leading and coaching a team, based on IKEA product knowledge and local customer needs. You will create a positive shopping experience and guide daily operations to support store profitability.

You will supervise team performance, resolve challenges, and promote complete home furnishing solutions while upholding IKEA standards and a fast-paced, guest‑centred environment.

Qualifications

• Prior experience in a similar retail leadership role.
• Strong customer-focused mindset and fast-paced commercial retail experience.
• Experience leading, coaching and developing teams to deliver customer and commercial outcomes.
• Ability to drive sales, manage priorities and maintain operational excellence.

Responsibilities

• Support, coach and develop co-workers to maximise sales and deliver a positive customer experience.
• Supervise and coordinate daily team operations and provide feedback on performance.
• Resolve operational challenges and escalate issues as needed.
• Share knowledge of IKEA products and services to build team competence.
• Encourage customers to embrace complete home furnishing solutions meeting needs.
• Maintain a clean, well-stocked and attractively merchandised sales area.

Skills

Retail leadership

Customer focus

Coaching teams

Sales drive

Communication skills

Decision making

Job description

IKEA Gruppe in Sydney seeks a Retail Supervisor to optimise sales by leading and coaching a team, based on IKEA product knowledge and local customer needs. You will create a positive shopping experience and guide daily operations to support store profitability.

You will supervise team performance, resolve challenges, and promote complete home furnishing solutions while upholding IKEA standards and a fast-paced, guest‑centred environment.