Retail Store Manager - Robina

Adairs; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Parental Leave

Team discounts

Learning & Development through Adairs

Incentive/bonus programs

Employee Assistance Program

Awards & recognition

Job summary

Adairs on the Gold Coast is seeking a Store Manager who inspires teams and delivers exceptional customer experiences. You will coach and develop staff, drive visual merchandising standards and lead daily operations to meet sales and service goals.

This role blends leadership with design passion, helping to create the customers' dream home while building a strong team culture and delivering strong KPI results.

Qualifications

• Leadership and people management experience in a retail environment.
• Strong focus on delivering exceptional customer experiences and visual standards.

Responsibilities

• Lead and coach the store team to achieve sales and service KPIs.
• Plan workforce to ensure the right coverage across shifts.
• Manage stock levels and reporting to optimise availability.
• Drive KPI tracking and reporting for continuous improvement.
• Foster a positive culture and develop team capability.

Skills

Leadership

Retail management

Customer service

Team development

Job description

Our people are everything to us, and we’re big believers in making our workplace fun and energising. It’s why we provide tools and benefits to help you thrive in your role, whether entry-level or executive.

Each day at Adairs will lead you towards a successful, fulfilling career with exciting rewards. Let us know where you want to go and we’ll help you get there.

Here are just some of the benefits you can look forward to as part of our Retail team:

• A chance to attend our Annual Achievers Trip (think Vietnam, Hawaii, Hong Kong, New York)
• Paid Parental Leave – supporting your family through life's biggest moments
• Team member discounts ─ 50% off full price styles, 15% off sale styles
• Access to tailored learning and development programs through our very own Adairs Academy
• Access to an achievable and lucrative incentive and bonus programs
• Confidential and free access to our Employee Assistance Program (financial, legal, personal and professional support) for our team and their family
• Recognition for exceptional individual and team performances at our annual awards night

This is Adairs:

We are clear about why we exist…. To create WOW…. Our passion and purpose is to provide inspiration and expertise; enabling everyone to weave their own story of home.

The next couple of years are incredibly exciting for us as we embark on some transformational projects that will see us significantly investing in our team, the customer journey, technology and most importantly – understanding our customers.

As Our New Store Manager:

You will coach, develop and guide dedicated team members in this store driving exceptional customer experiences that create Wow! Along with leading a team, you will apply your passion for interior design in helping to facilitate the creation our customers dream home!

Key aspects of your role will involve:

• Inspiring, coaching and developing the team to ensure their career goals are being achieved and a strong succession plan for everyone in place
• Leading the team and showcasing the standards around delighting and consulting with our customers on styling solutions
• Delivering strong workforce planning, meaning the right people in the right roles and the right time
• Ensuring the overall store is performing and KPI’s and goals are being achieved
• Reporting on KPI’s and proactively identifying solutions that will increase team engagement, customer satisfaction and overall results
• Lead and deliver strong stock management and reporting

What Great Looks Like:

• Wildly passionate about creating the ultimate customer experience (and know how to do so)
• Demonstrated success in a leadership role within retail and ability to inspire others
• Ability and experience in instilling a fabulous culture within your team
• Strengths in nurturing, coaching, training and developing a team
• Proven results in driving a team to achieve results

Ready To Take The Plunge:

If you’re ready to take on this amazing opportunity and the idea of consulting and inspiring your customers whilst they weave their own story of home gets you excited, then this opportunity is for you!

We look forward to what the possibilities could bring.