Retail Store Manager - Parramatta

Oscarwylee; Sydney; On-site; AUD 61,000 - 75,000; Full time

Benefits offered by this job

Free prescription glasses every six m​

Family & Friends discounts twice a​-y​

Westfield Parramatta store location

Google Suite, Deputy, Hibob access

Career growth opportunities beyondret

Job summary

Oscar Wylee Store Manager - Parramatta Westfield is expected to lead a team, manage daily operations, and drive exceptional customer experiences in a retail optometry environment. You will work closely with a Store Partner to grow commercial and operational capability within a joint venture setting.

This role emphasizes hands-on leadership, roster accountability, and a passion for coaching, with no optical experience required as training will be provided.

Qualifications

• Previous retail leadership experience; coaching capability and delivering results.
• Experience supporting rosters, labour planning, or store performance.
• Passion for delivering great customer experiences.
• Interest in developing decision-making, coaching, and team culture.

Responsibilities

• Oversee store operations, compliance, and performance standards.
• Support your team to reach performance goals through genuine customer care.
• Manage rosters, budgets, and labour efficiency.
• Provide hands-on in-store support with sales, service, and patient care.
• Partner with Optometrists to ensure exceptional customer experience.

Skills

Leadership experience

Roster management

Customer experience focus

Decision-making & coaching

Tools

Google Suite

Deputy

Hibob

Job description

As Store Manager for Oscar Wylee in Paramatta Westfield Shopping Centre, your role will be to lead and inspire your team to deliver remarkable results and oversee day-to-day store operations.

You will work closely with our experienced Store Partner, gaining valuable commercial and operational experience. Our Paramatta store is involved in our joint venture partnership, where we have had the opportunity to work alongside exceptional business leaders who have joined Oscar Wylee as part owners of our stores.

Key Responsibilities:

• Oversee store operations, compliance, and performance standards
• Support your team to reach performance goals through genuine customer care, not pushy sales tactics.
• Manage rosters, budgets, and labour efficiency
• Provide hands‑on support in-store, assisting with sales, service, and patient care
• Partner with Optometrists to ensure every customer receives an exceptional experience

About You:

• Previous leadership experience in retail (title isn’t important - if you’ve coached people and driven results, we want to hear from you!)
• Experience supporting or contributing to rosters, labour planning, or store performance - we’ll help you grow your capability in these areas.
• A passion for delivering great customer experiences
• A keen interest in developing your skills in decision‑making, coaching, and team culture
• No optical experience required - we’ll teach you all there is to know about optical retail. Some of our best store leaders joined from outside the industry!

Competitive Package :

$68K + Superanuation + Bonus

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our Westfield Parramatta store, conveniently located in the heart of Western Sydney with easy access from nearby suburbs such as Rosehill and Westmead. With Parramatta Station just a short distance away, convenient bus connections and plenty of on‑site parking available, commuting to and from the store is simple and stress free.
• Access to a variety of convenient communication tools, such as Google Suite, Deputy and HR platform Hibob, to stay in the loop with wider company updates
• Career growth opportunities beyond retail -from area management, operations, or optometry

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide.Parramatta offers a vibrant Western Sydney lifestyle with a diverse mix of shopping, dining and entertainment options. After your shift, you can explore the many stores at Westfield Parramatta, enjoy the multicultural food scene along Eat Street or catch a show at the nearby Riverside Theatre

We design our eyewear in‑house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.