Retail Store Manager - Paramatta

Oscar Wylee Pty Ltd.; City of Parramatta; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Free glasses every 6 months

Family & Friends discounts

Westfield Parramatta location

Tech tools: G Suite, Deputy, Hibob

Career growth opportunities

Job summary

Oscar Wylee Pty Ltd. in Paramatta Westfield Shopping Centre is seeking an enthusiastic Store Manager to lead and inspire the retail team, delivering exceptional customer care and overseeing day-to-day store operations.

You will work closely with our Store Partner to drive results and develop commercially. No optical experience is required, as training will be provided to grow your leadership within Oscar Wylee's Western Sydney stores.

Qualifications

• Proven leadership experience in retail or coaching teams.
• Experience supporting rosters, labour planning, or store performance.
• Passion for delivering great customer experiences.
• Willingness to learn decision-making, coaching, and team culture.

Responsibilities

• Oversee store operations, compliance, and performance standards.
• Support team to reach performance goals through customer care.
• Manage rosters, budgets, and labour efficiency.
• Provide hands-on support in-store, assisting with sales, service, and patient care.
• Partner with Optometrists to ensure an exceptional customer experience.

Skills

Retail leadership

Customer care

Roster planning

Budget management

Tools

Deputy

Hibob

Google Suite

Job description

Seeking an enthusiastic and engaging leader ready to support and develop our optical retail team in Paramatta. As Store Manager for Oscar Wylee in Paramatta Westfield Shopping Centre, your role will be to lead and inspire your team to deliver remarkable results and oversee day-to-day store operations. You will work closely with our experienced Store Partner, gaining valuable commercial and operational experience. Our Paramatta store is involved in our joint venture partnership, where we have had the opportunity to work alongside exceptional business leaders who have joined Oscar Wylee as part owners of our stores.

Key Responsibilities:

• Oversee store operations, compliance, and performance standards
• Support your team to reach performance goals through genuine customer care, not pushy sales tactics.
• Manage rosters, budgets, and labour efficiency
• Provide hands‑on support in-store, assisting with sales, service, and patient care
• Partner with Optometrists to ensure every customer receives an exceptional experience

About You:

• Previous leadership experience in retail (title isn’t important - if you’ve coached people and driven results, we want to hear from you!)
• Experience supporting or contributing to rosters, labour planning, or store performance - we’ll help you grow your capability in these areas.
• A passion for delivering great customer experiences
• A keen interest in developing your skills in decision‑making, coaching, and team culture
• No optical experience required - we’ll teach you all there is to know about optical retail. Some of our best store leaders joined from outside the industry!

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our Westfield Parramatta store, conveniently located in the heart of Western Sydney with easy access from nearby suburbs such as Rosehill and Westmead. With Parramatta Station just a short distance away, convenient bus connections and plenty of on‑site parking available, commuting to and from the store is simple and stress free.
• Access to a variety of convenient communication tools, such as Google Suite, Deputy and HR platform Hibob, to stay in the loop with wider company updates
• Career growth opportunities beyond retail - from area management, operations, or optometry

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide. Parramatta offers a vibrant Western Sydney lifestyle with a diverse mix of shopping, dining and entertainment options. After your shift, you can explore the many stores at Westfield Parramatta, enjoy the multicultural food scene along Eat Street or catch a show at the nearby Riverside Theatre We design our eyewear in‑house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers. We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.