Retail Store Manager - Lead Team & Service Excellence

Smokemart & GiftBox; Hervey Bay; On-site; AUD 65,000 - 90,000; Full time

Job summary

Smokemart & GiftBox is seeking a Store Manager to lead daily store operations and deliver exceptional customer service in Hervey Bay, QLD. You will manage staff performance, recruiting, coaching, and training while maintaining safety, stock levels, and visual standards.

This role requires a dynamic leader with a passion for sales and customer satisfaction. Join a fast-paced retail environment where you’ll drive service excellence, mentor a team, and ensure compliant, efficient store operations.

Qualifications

• Proven ability to manage and lead within a fast-paced environment.
• Strong organizational and time management skills.
• Excellent communication and customer service excellence.

Responsibilities

• Oversee the daily operations of the store, making sure it runs smoothly and effectively
• Motivating the team to meet sales objectives by training and mentoring staff
• Ensuring store compliance with health and safety regulations
• Monitoring inventory levels and ordering new items
• Hiring, training, developing and overseeing new staff
• Maintain outstanding store conditions and visual merchandising standards
• Drive customer service excellence to every aspect of the store, deal with queries and complaints in a professional manner

Skills

Store leadership

Team motivation

Customer service

Time management

Multitasking

Problem solving

Police check

Job description

Smokemart & GiftBox is seeking a Store Manager to lead daily store operations and deliver exceptional customer service in Hervey Bay, QLD. You will manage staff performance, recruiting, coaching, and training while maintaining safety, stock levels, and visual standards.

This role requires a dynamic leader with a passion for sales and customer satisfaction. Join a fast-paced retail environment where you’ll drive service excellence, mentor a team, and ensure compliant, efficient store operations.