Smokemart & GiftBox Hervey Bay – Store Manager

Smokemart & GiftBox; Hervey Bay; On-site; AUD 65,000 - 90,000; Full time

Job summary

Smokemart & GiftBox is seeking a Store Manager to lead daily store operations and deliver exceptional customer service in Hervey Bay, QLD. You will manage staff performance, recruiting, coaching, and training while maintaining safety, stock levels, and visual standards.

This role requires a dynamic leader with a passion for sales and customer satisfaction. Join a fast-paced retail environment where you’ll drive service excellence, mentor a team, and ensure compliant, efficient store operations.

Qualifications

• Proven ability to manage and lead within a fast-paced environment.
• Strong organizational and time management skills.
• Excellent communication and customer service excellence.

Responsibilities

• Oversee the daily operations of the store, making sure it runs smoothly and effectively
• Motivating the team to meet sales objectives by training and mentoring staff
• Ensuring store compliance with health and safety regulations
• Monitoring inventory levels and ordering new items
• Hiring, training, developing and overseeing new staff
• Maintain outstanding store conditions and visual merchandising standards
• Drive customer service excellence to every aspect of the store, deal with queries and complaints in a professional manner

Skills

Store leadership

Team motivation

Customer service

Time management

Multitasking

Problem solving

Police check

Job description

Who We Are

For over three decades, Smokemart & GiftBox has been the go-to destination for all things tobacco and gifting. We not only pride ourselves on providing customers with quality products and specialised service but also promoting a supportive and positive culture for our team. We can proudly say that the SMGB team supports equality and diversity, which is reflected throughout all our departments and our more than 250 stores nationwide!

Today, SMGB is part of the Viva Energy group – an ASX-listed powerhouse with a driving ambition to become Australia’s largest convenience retailer. Combining Viva Energy Australia’s incredible network of more than 1,000 locations around the country with SMGB’s wholesale tobacco distribution channel, we are now able to offer our amazing range of products and services on a truly grand scale.

There has never been a more exciting time to join our team as we set out to redefine the retail landscape in Australia.

More About You – Store Manager

Responsible for running day to day operations of the store and ensuring it is customer focussed, efficient and cost-effective. As the leader for the store, you will be responsible for maintaining high operational and organizational standards, training and continuous coaching of team members and creating a pleasant environment for both customers and team members.

Key Responsibilities

• Oversee the daily operations of the store, making sure it runs smoothly and effectively
• Motivating the team to meet sales objectives by training and mentoring staff
• Ensuring store compliance with health and safety regulations
• Monitoring inventory levels and ordering new items
• Hiring, training, developing and overseeing new staff
• Maintain outstanding store conditions and visual merchandising standards
• Drive customer service excellence to every aspect of the store, deal with queries and complaints in a professional manner

The successful applicants will also have

• Proven ability to manage and lead within a fast-paced environment
• Excellent organizational, time management and multitasking skills
• Critical thinker and problem-solving skills
• A happy, friendly and energetic personality
• A desire to deliver high quality customer service
• A current/valid police check or a willingness to obtain if successful