Retail Store Manager

Ocean and Earth; Sussex Inlet; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Job summary

Ocean & Earth in Sussex Inlet, NSW is seeking a hands-on Retail Store Manager to lead our iconic surf brand store. You will drive sales, coach your team on the shop floor, enhance customer experiences and ensure the store reflects our coastal lifestyle.

Join a passionate team and enjoy a dynamic, lifestyle-focused work environment with staff discounts and career progression opportunities in a beloved seaside community.

Qualifications

• Experience as Retail Store Manager or senior retail leader.
• Proven track record of achieving sales targets and KPIs.
• Strong leadership and people-management skills.
• Excellent customer service and communication skills.
• Organisational and time-management skills.
• Passion for surfing, ocean, fashion, outdoor or action sports.

Responsibilities

• Lead, motivate and develop a high-performing retail team.
• Drive sales, KPIs and store profitability.
• Deliver outstanding customer service and build relationships.
• Manage the day-to-day operation of the Sussex Inlet store.
• Recruit, train, roster team members.
• Manage stock, replenishment, inventory and stocktakes.
• Maintain visual merchandising and store presentation.
• Analyse sales results and implement target strategies.
• Manage customer enquiries and resolve issues.
• Support product launches, promotions and in-store campaigns.
• Ensure compliance with policies and WHS.
• Represent Ocean & Earth and bring brand values to life in-store.

Skills

Retail leadership

Sales targets

Customer service

Team development

Store operations

POS systems

Tools

POS systems

Job description

Sussex Inlet, NSW | Full-Time | Lead an Iconic Australian Surf Brand

About Ocean & Earth

Ocean & Earth is one of Australia's most recognised surf brands, with a proud history deeply connected to surfing, the ocean and the Australian coastal lifestyle.

For decades, Ocean & Earth has been developing quality surf products and accessories used by surfers around the world. From surfboard leashes and traction to surf hardware, apparel and lifestyle products, our focus remains on innovation, quality and supporting the surfing community.

We are now looking for a passionate and commercially driven Retail Store Manager to join our team at our Sussex Inlet store on the NSW South Coast.

About the Opportunity

This is an exciting opportunity for an experienced retail leader to take ownership of an Ocean & Earth retail store in one of the NSW South Coast's great coastal communities.

As Store Manager, you'll be responsible for driving sales performance, leading and developing your team, delivering exceptional customer experiences and ensuring the store consistently represents the Ocean & Earth brand.

You'll be a hands-on leader who enjoys being on the shop floor, engaging with customers, coaching your team and finding ways to improve store performance.

What You'll Be Responsible For

Lead, motivate and develop a high-performing retail team.

Drive sales, KPIs and store profitability.

Deliver outstanding customer service and build strong customer relationships.

Manage the day-to-day operation of the Sussex Inlet store.

Recruit, train, coach and roster team members.

Manage stock, replenishment, inventory and stocktakes.

Maintain excellent visual merchandising and store presentation standards.

Analyse sales results and implement strategies to achieve targets.

Manage customer enquiries and resolve issues professionally.

Support product launches, promotions and in-store campaigns.

Ensure compliance with company policies, procedures and workplace health and safety requirements.

Represent Ocean & Earth and bring our surf culture and brand values to life in-store.

About You

We're looking for an experienced and enthusiastic retail professional who can lead from the front.

You’ll ideally have:

Previous experience as a Retail Store Manager, Assistant Store Manager or senior retail leader.

A proven track record of achieving sales targets and managing retail KPIs.

Strong leadership and people-management skills.

Excellent customer service and communication skills.

Strong organisational and time-management skills.

A proactive, energetic and hands-on approach.

Commercial awareness and a focus on achieving results.

The ability to work independently while being a strong team player.

A genuine passion for surfing, the ocean, fashion, outdoor or action sports.

Surf, skate, fashion, lifestyle or action-sports retail experience will be highly regarded.

Why Join Ocean & Earth?

This is an opportunity to join a brand with genuine Australian heritage and a strong connection to the surf and coastal lifestyle.

The opportunity to lead an iconic Australian surf brand store.

Working in the beautiful Sussex Inlet / NSW South Coast region.

A positive, energetic and lifestyle-focused working environment.

Staff discounts across Ocean & Earth products.

Opportunities for career development and progression.

The opportunity to work with a passionate team and connect with the local surf community.

A hands-on leadership role where your ideas and performance can make a real difference.

The Details

Position:Retail Store Manager
Location:Sussex Inlet, NSW
Employment Type:Full-Time

Ocean & Earth is an equal opportunity employer and encourages applications from people of all backgrounds.