Retail Store Manager

AFENDS; Gold Coast City; On-site; AUD 68,000 - 88,000; Full time

Job summary

Afends Pty Ltd. on the Gold Coast is seeking a Retail Store Manager in Coolangatta to lead daily store operations and drive sales while delivering top-tier customer service.

You will supervise a team, manage inventory and merchandising, implement sales strategies to boost performance, and report results to senior management.

The role requires flexible hours, including weekends, and a strong emphasis on visual standards and customer satisfaction to grow the business.

Qualifications

• Experience as a Retail Store Manager or similar role.
• Strong retail management understanding.
• Excellent leadership and team management skills.
• Ability to analyse sales data and make informed decisions.
• Outstanding communication and interpersonal skills.
• Proficiency with retail management software and MS Office.
• Willingness to work varied hours including weekends.

Responsibilities

• Lead and motivate the store team to meet sales targets and deliver excellent service.
• Manage daily operations, including inventory, merchandising, and staff scheduling.
• Develop and implement effective sales strategies to improve store performance.
• Monitor sales performance and report to senior management.
• Ensure compliance with policies and health and safety regulations.
• Train, mentor, and develop team members.
• Handle customer inquiries and resolve issues to maintain satisfaction.
• Maintain visual merchandising standards to enhance the shopping experience.

Skills

Sales leadership

Team management

Customer service

Sales analytics

Communication

Retail software

Inventory control

Job description

As a Retail Store Manager in Coolangatta, Queensland, you will play a pivotal role in driving the success of our retail operations. You will be responsible for overseeing daily store activities, ensuring exceptional customer service, and leading a team to achieve sales targets. Your leadership will be crucial in creating a positive shopping experience and maintaining the store's standards, ultimately contributing to the overall growth of the business.

Responsibilities:

• Lead and motivate the store team to achieve sales targets and deliver outstanding customer service.
• Manage daily operations, including inventory management, merchandising, and staff scheduling.
• Develop and implement effective sales strategies to enhance store performance.
• Monitor and analyse sales performance, providing regular reports to senior management.
• Ensure compliance with company policies and procedures, including health and safety regulations.
• Train, mentor, and develop team members to foster a high-performance culture.
• Handle customer inquiries and resolve issues to maintain customer satisfaction.
• Maintain visual merchandising standards to enhance the shopping experience.

Qualifications:

• Proven experience as a Retail Store Manager or in a similar managerial role.
• Strong understanding of retail management principles and practices.
• Excellent leadership and team management skills.
• Ability to analyse sales data and make informed decisions.
• Outstanding communication and interpersonal skills.
• Proficient in using retail management software and Microsoft Office Suite.
• Flexibility to work varied hours, including weekends and holidays.