Retail Store Manager

Blackart Enterprises Pvt. Ltd.; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

BlackArt Menswear is seeking an experienced Retail Store Manager for our Werribee location. You will lead daily operations, drive sales, manage stock and supervise staff to deliver exceptional customer experiences.

You will plan product ranges, coordinate with suppliers, and implement promotions while maintaining strong store presentation and performance. Australia-resident with valid working rights is required.

Qualifications

• Advanced diploma or higher qualification.
• Strong leadership and people-management capabilities.
• Proven ability to drive sales and deliver excellent customer service.
• Strong communication and teamwork skills.
• Experience in fashion, menswear or retail apparel is valued.

Responsibilities

• Lead day-to-day operations of the Werribee store and ensure high customer service standards.
• Plan and review product range based on customer demand and stock levels.
• Monitor inventory and coordinate stock requirements to meet demand.
• Coordinate purchasing, pricing, markdowns and merchandising with suppliers and the business.
• Plan seasonal promotions and in-store events to boost engagement and sales.
• Coach and supervise retail staff, manage schedules and performance expectations.
• Maintain accurate store records and financial transactions.
• Ensure compliance with Australian working rights and store policies.

Skills

Leadership

Customer service

Communication

Sales

Education

Advanced Diploma or higher

Job description

BlackArt Menswear is seeking an experienced Retail Store Manager to lead the day-to-day operations of our Werribee store. BlackArt specialises in formal, semi-formal and casual menswear, with a strong focus on personalised customer service, styling and fitting. In this role, you will be responsible for the overall performance of the store, including sales, stock management, merchandising, staff supervision, customer experience and operational controls. You will work closely with the business to ensure the store carries the right product range, maintains strong presentation standards and operates efficiently while meeting sales and customer service objectives.

Key responsibilities

Lead the daily operations of the Werribee store, ensuring the store is well presented, efficiently organised and delivering a consistently high standard of customer service.

Plan and review the product range across BlackArt's formal, semi-formal and casual menswear collections based on customer preferences, seasonal demand, sales trends and available stock.

Monitor inventory levels and coordinate stock requirements to ensure popular styles, colours and sizes are available while minimising excess or slow-moving stock.

Coordinate purchasing requirements and work with suppliers and the business to support appropriate product selection, pricing, markdowns and merchandise planning.

Plan and implement seasonal promotions, product launches, in-store offers and other marketing initiatives designed to increase customer engagement and store sales.

Provide customers with professional advice on garment selection, sizing, fitting, styling and suitable menswear options for weddings, business events and other occasions.

Monitor sales results, product performance, stock turnover and customer feedback to identify opportunities to improve store performance.

Maintain accurate store records relating to inventory movements, purchases, sales, expenses and other financial transactions.

Recruit, onboard, train and supervise retail team members, including coordinating staff responsibilities, performance expectations and day-to-day store coverage.

Coach the retail team on product knowledge, customer service, styling and sales techniques to maintain consistent service standards.

About you

An Advanced Diploma or higher qualification.

At least one year of relevant experience in retail management or a comparable retail leadership role.

Demonstrated experience managing retail operations, staff, stock and customer service.

Strong understanding of sales performance, inventory management and retail merchandising.

Strong communication, leadership and customer service skills.

Experience in fashion, menswear, apparel or a related retail environment will be highly regarded.

Must be currently residing in Australia and have valid Australian working rights.