Retail Store Leader: Develop Teams, Delight Guests

Universal Store; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Growth and career pathway

Comprehensive leadership development

Staff discounts

Job summary

Universal Store in Sydney seeks a passionate Store Manager to lead daily operations, coach a large, diverse team, and deliver standout customer experiences in a fast-paced youth fashion environment. This role requires a front-facing leader who can drive sales, manage rosters and budgets, and maintain top-tier store presentation.

The successful candidate will demonstrate a strong track record of retail leadership, adaptability in a changing market, and a commitment to Universal Store values and

Qualifications

• Proven experience leading medium to large store teams.
• Strong track record in achieving sales targets and driving profitability.
• Excellent communication skills with a positive, proactive leadership style.

Responsibilities

• Lead day-to-day store operations with a strong and visible floor presence.
• Inspire, coach, and develop a large, diverse team to build future leaders.
• Deliver outstanding customer experiences in line with Universal Store service standards.
• Drive sales performance and store profitability through strong cost and productivity management.
• Manage rostering, budgets, and scheduling to achieve business and payroll targets.
• Maintain visual merchandising, presentation standards, and overall store efficiency.
• Recruit, train, and support team members through clear, honest, and constructive feedback.
• Uphold and role-model Universal Store's values, culture, and brand expectations.

Skills

Store management

Team leadership

Customer service

Retail operations

Job description

Universal Store in Sydney seeks a passionate Store Manager to lead daily operations, coach a large, diverse team, and deliver standout customer experiences in a fast-paced youth fashion environment. This role requires a front-facing leader who can drive sales, manage rosters and budgets, and maintain top-tier store presentation.

The successful candidate will demonstrate a strong track record of retail leadership, adaptability in a changing market, and a commitment to Universal Store values and