Retail Store Leader: Coach, Strategize & Drive Growth

The Estée Lauder Companies; Natte Yallock; Presencial; AUD 55.000 - 75.000; Jornada completa

Descripción de la vacante

The Estée Lauder Companies is seeking a dynamic Counter Manager in Victoria to lead and coach a team of Sales Associates, driving sales, customer service and store operations at our prestige beauty counter in Natte Yallock.

You will guide staff through strategic planning, in-store events, and customer relationship management to build loyalty and achieve targets, while developing your leadership skills in a fast-paced retail environment.

Formación

• Effective verbal and written communication skills; excellent interpersonal skills.

Responsabilidades

• Lead and develop a team of Sales Associates to meet sales, customer service and operational targets.
• Coach staff to deliver exceptional customer service and store operations.
• Execute agile business plans to recruit and retain customers through events and CRM.

Conocimientos

Verbal and written communication

Customer service excellence

Leadership

Coaching and development

Teamwork and collaboration

Attention to detail

Autonomy

Positive attitude

Discretion

Relationship building

Proactive approach

Diplomacy in difficult situations

Herramientas

Microsoft Excel

Descripción del empleo

The Estée Lauder Companies is seeking a dynamic Counter Manager in Victoria to lead and coach a team of Sales Associates, driving sales, customer service and store operations at our prestige beauty counter in Natte Yallock.

You will guide staff through strategic planning, in-store events, and customer relationship management to build loyalty and achieve targets, while developing your leadership skills in a fast-paced retail environment.