Retail Showroom Manager - Wagga

Watson Blinds & Awnings; Wagga Wagga; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Full training on processes, systems, &

Superannuation

Birthdays off!

Family-first culture

Job summary

Watson Blinds & Awnings in Wagga Wagga is seeking a friendly and driven Retail Showroom Consultant to join our family-owned team. You will be the primary contact for showroom visitors, offering expert advice on blinds, shutters, and window treatments, while delivering a positive, design-conscious customer experience.

With a strong focus on service and sales, you will guide displays, provide quotes, manage orders, and coordinate installations.

Qualifications

• Proven experience in a customer service or sales role, preferably in the home furnishings or décor industry.
• Strong communication and interpersonal skills to engage customers and close sales.
• Familiarity with CRM systems and basic computer tasks to manage orders and appointments.

Responsibilities

• Greet customers in a professional and friendly manner as they enter the showroom.
• Actively listen to understand needs, preferences and style.
• Provide personalized recommendations on blinds, shutters, shades, and window treatments.
• Guide customers through product displays and close sales from consultation to order.
• Coordinate with installation teams and follow up post-purchase to ensure satisfaction.
• Maintain a clean, organized showroom with up-to-date product samples.

Skills

Customer service

Sales

Communication

Interpersonal skills

CRM

Basic computer skills

Design recommendations

Tools

CRM systems

Job description

A new and exciting opportunity has arisen for a Retail Showroom consultant to join a growing team in Wagga Wagga.

We are on a huge growth journey, and our Wagga Wagga Showroom and gallery are expanding.

Join a family-owned and operated business with huge expansion plans, a great culture, and a drama-free workplace.

This role is available immediately and would suit a dynamic individual with industry experience OR an experienced Retail

The Showroom Consultant will be the primary point of contact for customers visiting the showroom, providing expert advice and guidance on selecting blinds, shutters, and other window treatments. This role requires a balance of product knowledge, customer service, and sales acumen. The consultant will be responsible for ensuring that each customer has a positive experience and leaves with the perfect solution for their needs.

Key Responsibilities:

• - Greet customers in a professional and friendly manner as they enter the showroom.
• - Actively listen to customers to understand their needs, preferences, and style.
• - Provide personalized recommendations on blinds, shutters, shades, and window treatments.

Product Knowledge:

• - Maintain in-depth knowledge of all products, including different types of blinds, materials, and functionalities.
• - Stay updated on new product lines, features, and trends in window treatments.
• - Educate customers on the benefits of various product options, such as energy efficiency, light control, and privacy.

Sales and Consultations:

• - Guide customers through product displays, showcasing the features and benefits of different options.
• - Offer design advice that aligns with the customer’s home décor and budget.
• - Provide accurate price quotes, lead-time estimates, and information about promotions or special offers.
• - Close sales and manage the sales process from consultation to order placement.

Showroom Maintenance:

• - Ensure the showroom is clean, well-organized, and stocked with the latest product samples.
• - Update displays and visuals regularly to highlight new trends and products.
• - Monitor product inventory and reorder samples as needed.

Administrative Duties:

• - Process sales orders, enter customer information into the CRM system, and maintain accurate records.
• - Coordinate with installation teams to ensure seamless delivery and installation of products.
• - Follow up with customers post-purchase to ensure satisfaction and resolve any issues.

Customer Support:

• - Handle customer queries and concerns, providing solutions that enhance the overall experience.
• - Manage appointment scheduling for home consultations and installations.

Key Qualifications:

• - Proven experience in a customer service or sales role, preferably in the home furnishings or décor industry.
• - Strong communication and interpersonal skills.
• - Excellent problem-solving abilities and a passion for delivering exceptional customer service.
• - A keen eye for design and the ability to provide style recommendations.
• - Familiarity with CRM systems and basic computer skills.
• - Working hours 8.30 am to 4.30 pm Monday to Friday.

Preferred Qualifications:

• Previous experience in a similar role within the blinds or window treatments industry.
• Knowledge of interior design principles.
• Experience working in a retail showroom environment.

About Us

• www.watsonblinds.com.au
• Celebrating our 55th year in business as a family-owned and operated company.
• We WON'T and DON'T get beaten on quality or service. We make our products and insist on putting local jobs first before profits on inferior imported products.
• We are close with the local communities with a strong team of locals and a very strong work pipeline.
• We prioritise work culture, team collaboration, and drama-free workplaces.
• We encourage positivity and enjoyment at work, in your role, and as a team.

What's in it for you?

• Full training on processes, systems, and products.
• Superannuation, Employee Assistance Program, and a ‘family first’ work culture.
• Gainful, secure employment in a growing local company.
• Birthdays off!