Retail Customer Experience Manager

Baby HQ Pty Ltd; Geelong; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Training pathways for growth

Team discounts

Paid parental leave

Employee Assistance Program

Competitive salary

Supportive team culture

Job summary

A leading nursery specialty retailer is seeking a Customer Service Manager in Geelong. This role involves creating exceptional customer experiences while developing leadership skills. You'll guide a team, uphold safety standards, and manage key performance indicators. Ideal candidates have a background in customer service, a history of exceeding KPIs, and strong leadership qualities. This full-time position offers great perks, including team discounts and training pathways for career development.

Qualifications

• Strong background in customer service, ideally in retail or hospitality.
• Proven track record of exceeding sales targets and KPIs.
• Natural leadership qualities to motivate and inspire others.
• Confidence in fast-paced environments with multiple priorities.

Responsibilities

• Guide and support team in connecting with customers and building relationships.
• Ensure store visual merchandising and promotional displays are maintained.
• Uphold safety standards consistently.
• Manage key performance indicators like Safety and Sales.

Skills

Customer service background

Meeting sales targets

Leadership qualities

Multi-tasking abilities

Effective communication

Job description

A leading nursery specialty retailer is seeking a Customer Service Manager in Geelong. This role involves creating exceptional customer experiences while developing leadership skills. You'll guide a team, uphold safety standards, and manage key performance indicators. Ideal candidates have a background in customer service, a history of exceeding KPIs, and strong leadership qualities. This full-time position offers great perks, including team discounts and training pathways for career development.