Retail - Seasonal Casual

Currumbin Wildlife Sanctuary; Gold Coast City; On-site; AUD 30,000 - 36,000; Part time

Benefits offered by this job

On Site Parking

Uniforms

Food & Beverage discounts

Retail Discounts

Tertiary Education Partnerships

NTAQ Team Member Card

Job summary

Currumbin Wildlife Sanctuary is seeking a friendly Retail Assistant to deliver exceptional customer service across busy retail outlets during the peak season. You will engage with visitors from local, interstate and international markets, helping them find products and ensuring a high standard of guest satisfaction.

The role supports a team in a dynamic retail environment with roaming locations, flexible weekday to Sunday shifts, and the opportunity to contribute to wildlife conservation

Qualifications

• Friendly, reliable and guest-focused individuals who enjoy fast-paced environments.
• Previous retail, tourism, hospitality or customer service experience is valued but not essential.

Responsibilities

• Create memorable guest experiences and achieve daily sales targets through exceptional service and product knowledge.
• Engage with diverse visitors to enhance their experience and maximise sales while maintaining guest satisfaction.
• Work across multiple retail locations during shifts and rosters may include weekends and holidays.

Skills

Customer service

Communication

Team player

Flexibility

Barista experience

Job description

About National Trust Queensland & the Currumbin Wildlife Sanctuary

Voted one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland’s earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents: to conserve and advance our natural and cultural heritage for future generations.

We have multiple maximum-term casual opportunities from November 2026 to February 2027, supporting our peak trading season. To be considered, you will need to have availability across weekdays, weekends, public holidays, and school holiday periods throughout the contract term.

About the role

Reporting to the Retail Supervisors, you will play a key role in creating memorable guest experiences while achieving daily sales targets through exceptional customer service and product knowledge. You will actively engage with a diverse range of local, interstate and international visitors, identifying opportunities to enhance their experience and maximise sales while maintaining high levels of guest satisfaction.

Currumbin Wildlife Sanctuary offers a unique retail environment, operating a number of busy retail outlets and seasonal vending locations across the precinct and featuring a variety of specialty product ranges. No two days are the same, with busy trading periods, a diverse customer base and the opportunity to contribute to an organisation dedicated to protecting wildlife and conservation outcomes. As a Retail Assistant at Currumbin Wildlife Sanctuary, you may work across multiple locations throughout a shift and will be rostered Monday to Sunday on a rotating basis.

About You

We're looking for friendly, reliable and guest-focused individuals who enjoy working in a fast-paced environment and delivering exceptional customer service. Previous retail, tourism, hospitality or customer service experience will be highly regarded but is not essential.

You will be a positive team player with strong communication skills, a flexible approach to work and the ability to remain calm and professional during busy periods. Other key skills and attributes include:

• Strong customer service and communication skills
• A positive attitude and high standard of personal presentation
• Flexibility to work across weekdays, weekends and public holidays over summer
• Physical fitness, including the ability to lift and move items up to 10kg
• Experience with sales targets, stock control or cash handling will be highly regarded
• Comfortable working in an environment with wildlife, including birds and reptiles
• Barista & Food and Beverage experience desirable

What we can offer

Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State – we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated! We offer current and future team members:

• Flexible Work Practices
• On Site Parking, Uniforms & Food & Beverage and Retail Discounts
• Tertiary Education Partners for access to recognised Qualifications
• NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts