Retail Assistant Manager

Currumbin Wildlife Sanctuary; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free on-site parking

Tertiary Education Partners for access

Flexible working arrangements

NTAQ Team Member Card

Currumbin Wildlife Sanctuary Passes

Fitness Passport access

Job summary

Currumbin Wildlife Sanctuary, part of National Trust Queensland, seeks an experienced Retail Assistant Manager to support day-to-day operations across multiple retail outlets on the Gold Coast. You will lead a team, manage rostering and training, and ensure outstanding guest experiences while driving sales and efficiency.

This fixed-term contract runs until June 30 2027. The role emphasizes strong leadership, merchandising, cash controls, and a focus on safety and sustainability in a fast-paced

Qualifications

• Experience supervising or managing retail operations.
• Experience with rostering, labour budgets and day-to-day workforce planning.
• Strong communication and leadership skills with a focus on guest service.

Responsibilities

• Lead and support Retail Supervisors, Team Leaders and Retail Attendants.
• Coordinate rostering, training and day-to-day team operations.
• Maintain high standards of guest service, presentation and merchandising.
• Monitor sales, labour, stock, cash controls and operational costs.
• Support recruitment, induction, coaching and development of the retail team.
• Coordinate stock replenishment, stocktakes and outlet requirements.
• Identify opportunities to improve sales, service and operational efficiency.
• Ensure retail outlets operate safely and in line with procedures and standards.
• Support retail campaigns, activations and sustainability initiatives.

Skills

Retail leadership

Team coaching

Workforce planning

Merchandising

Cash controls

Tools

Microsoft Office

POS systems

rostering software

Job description

About National Trust Queensland & the Currumbin Wildlife Sanctuary
Voted one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland’s earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents: to conserve and advance our natural and cultural heritage for future generations.

At Currumbin Wildlife Sanctuary, we deliver a fast-paced, high-volume retail experience, combining exceptional customer service with a memorable guest experience. We are seeking friendly and experienced Retail Assistant Manager to join our retail team in a fixed term contract until June 30 2027. Our retail team takes pride in the presentation of our stores, delivering outstanding service, and achieving strong sales results while creating positive interactions with every guest.

About the Role

As our Retail Assistant Manager, you’ll support the day-to-day operation of retail outlets across Currumbin Wildlife Sanctuary, ensuring our guests receive a welcoming and memorable experience.

Working closely with the Head of Commercial, you’ll:

• Lead and support Retail Supervisors, Team Leaders and Retail Attendants
• Coordinate rostering, training and day-to-day team operations
• Maintain high standards of guest service, presentation and merchandising
• Monitor sales, labour, stock, cash controls and operational costs
• Support recruitment, induction, coaching and development of the retail team
• Coordinate stock replenishment, stocktakes and outlet requirements
• Identify opportunities to improve sales, service and operational efficiency
• Ensure retail outlets operate safely and in line with procedures and standards
• Support retail campaigns, activations and sustainability initiatives

About You

You’re a hands‑on retail leader who enjoys being on the floor, supporting a team and creating great experiences for customers.

You’ll bring:

• Demonstrated experience supervising or managing retail operations
• Strong leadership skills with experience coaching and supporting teams
• Experience with rostering, labour budgets and day‑to‑day workforce planning
• Sound understanding of sales, merchandising, stock and cash controls
• Confidence interpreting sales, revenue and payroll information
• Strong organisation and practical problem‑solving skills
• Clear written and verbal communication skills
• Confidence using Microsoft Office, rostering and point‑of‑sale systems
• Flexibility to work weekends, public holidays and school holiday periods as required

What We Can Offer

Just as our charter is to protect, conserve, and celebrate the environmental, built and cultural heritage of our State, we are also committed to ensuring our Team Members are protected, taken care of, and, of course, celebrated!

We offer current and future Team Members:

• Free on‑site parking
• Tertiary Education Partners for access to recognised qualifications
• Flexible working arrangements and study leave
• NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites, plus generous retail and food & beverage discounts
• Currumbin Wildlife Sanctuary Family & Friends Passes
• Access to 470+ fitness facilities through Fitness Passport for you and your family