Retail Sales Specialist

Sydney Tools Pty Ltd; Canberra; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Extensive training

Work-life balance

Performance-based salary reviews

Career stability & growth

Job summary

Sydney Tools in Fyshwick, Canberra, is hiring a Retail Sales Specialist to connect with customers, understand tool and PPE needs, and guide purchases. You'll greet customers, ask questions, and become a trusted advisor to local trades and DIYers.

The role offers extensive training, a stable roster, performance rewards, and clear opportunities for career growth. Applicants should bring hands-on trade/showroom or retail experience, a drive to meet sales targets, and comfort with computer and POS

Qualifications

• Hands-on experience in a trade, showroom sales, or retail/customer service.
• Strong sales drive with ability to meet targets.
• Customer-focused with relationship-building skills and tech comfort.

Responsibilities

• Greet customers and understand tool, accessory, and PPE needs.
• Advise on products and close sales while maintaining relationships.
• Follow up to ensure customers are fully satisfied with their purchase.
• Operate point-of-sale system accurately and process transactions.
• Work with the team to achieve targets in a fast-paced store.

Skills

Sales targets

Customer service

Relationship building

POS systems

Computer skills

Team player

Tools

POS systems

Job description

Are you a highly driven sales individual, a tradie looking to get off the tools, or a retail superstar ready to take on a fast-paced challenge?

Calling all Canberra locals!

Are you a highly driven sales individual, a tradie looking to get off the tools, or a retail superstar ready to take on a fast-paced challenge?

Sydney Tools Fyshwick is proudly our busiest store in the country, and we are searching for proactive, highly motivated individual to join our high-performing team as a Retail Sales Specialist.

A REWARDING, RELATIONSHIP-DRIVEN ROLE

At its core, this role is all about customer connection. Your day-to-day focus is clear: greet our customers with a welcoming attitude, ask the right questions to understand their tool, accessory, and PPE needs, and follow up to make sure they're completely happy with their purchase. You aren't just ringing up sales; you are a trusted advisor building long-term relationships with local trades and DIYers.

WHAT WE OFFER

At Sydney Tools, we believe in investing heavily in our team. Here's what you can expect:

• Extensive Training: You don't need to know every tool inside out on day one! We provide comprehensive, ongoing product and sales training directly from top-tier suppliers to ensure you are confident and set up for success.
• Work-Life Balance: Work on a stable 5-day/6-day fortnightly roster,including the same weekend day worked each week!
• Performance Rewards: Increase your earning potential with salary reviews every 6 months when you achieve your targets.
• Career Stability & Growth: Advance your career in a highly stable, fast-growing national company that offers genuine job security outside the public sector.

ABOUT YOU

We want proactive relationship-builders who are eager to continually improve. You will bring:

• The Right Background: You have hands-on experience in a trade, showroom sales, or retail/customer service.
• Driven to Succeed: You are highly motivated to meet your sales targets, thrive in a busy environment, and love contributing to a winning team.
• Relationship Focus: You are motivated to genuinely connect with customers, build strong rapport, and grow lasting relationships.
• Tech-Ready: You are comfortable performing essential tasks on a computer and point-of-sale systems.
• Positive Attitude: You are a team player who is eager to learn and grow professionally.

WHO ARE WE?

Founded in 2001, Sydney Tools is a family-owned business with over 120+ stores across Australia and New Zealand, making us a market leader in power tool sales. We're proud to be recognised as a core contributor, providing reliability and uncompromising quality to the trade and construction industry across Australia.

Only applicants with valid working rights in Australia will be considered for this position.