Retail Sales Consultant

RAA; Victor Harbor; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Sales Rewards Program

Free Road Service

Training & Development opportunities

RAA Rewards program

Discounts on RAA products

12 weeks paid parental leave

Job summary

RAA is hiring a Retail Sales Consultant in Victor Harbor. You will build relationships with members, guide them to suitable insurance products and Road Service plans, and contribute to sales targets in a dynamic, member-focused environment.

You'll balance in-store service with occasional contact-centre support, handle multiple systems, and engage with a supportive team while progressing your skills across RAA’s product range.

Qualifications

• Previous retail or customer service experience is essential.
• Confident, motivated and customer-focused.
• Proficiency with computers and the ability to learn multiple systems.
• Strong communication and relationship-building skills.

Responsibilities

• Deliver outstanding customer service and create positive experiences for RAA members and customers.
• Have meaningful sales conversations, understand customer needs and recommend suitable RAA products and services.
• Become multi-skilled across RAA’s extensive product range, including Insurance and Road Service.
• Identify opportunities to generate additional sales and contribute to individual and team sales targets.
• Utilise procedures and your commercial judgement to make good business decisions for RAA and our members.
• Collaborate with a supportive and dynamic team, contributing to a positive and high-performing environment.

Skills

Customer service

Sales conversations

Communication

Relationship-building

Computers & systems

Attention to detail

Team-oriented

Tools

CRM systems

Job description

• 4 weeks full-time training based at our Head Office in Adelaide CBD
• salary of $69,754.44 plus super + sales incentives

• Permanent full-time opportunity
• November 23rd commencement | Victor Harbor location
• 4 weeks full-time training based at our Head Office in Adelaide CBD
• salary of $69,754.44 plus super + sales incentives

Are you ready for a retail role that’s about more than just serving customers?

Join the RAA team at our Victor Harbor Shop and build your sales and customer service skills in a role where every day is different.

This isn’t your average retail role. As a Retail Sales Consultant, you’ll help our members find the right insurance products and Road Service plans to suit their needs. You’ll have meaningful conversations with customers, identify opportunities, provide tailored solutions and play an important role in growing and retaining RAA’s membership.

You’ll also have the opportunity to step away from the shop floor on some days and dial into our Contact Centre, supporting the team by handling member calls and helping generate additional sales. This gives you the chance to build your confidence across different customer channels while working towards shared team and sales goals.

In Addition, You Will

• Deliver outstanding customer service and create positive experiences for RAA members and customers.
• Have meaningful sales conversations, understand customer needs and recommend suitable RAA products and services.
• Become multi-skilled across RAA’s extensive product range, including Insurance and Road Service.
• Identify opportunities to generate additional sales and contribute to individual and team sales targets.
• Utilise procedures, guidelines and your commercial judgement to make good business decisions for RAA and our members.
• Collaborate with a supportive and dynamic team, contributing to a positive and high-performing environment.

Hours

Monday to Friday, plus 1-2 weekend shifts per month, paid at an overtime rate.

Full-time training for the first four weeks, based at our Head Office in Adelaide CBD.

About You

You’ll be a confident, motivated and customer-focused individual who enjoys building relationships, sales conversations and working towards team and individual goals.

We’re Also Looking For

• A genuine passion for helping people and delivering exceptional customer experiences.
• Confidence and enthusiasm for sales, with the ability to identify customer needs.
• Previous retail or customer service experience is essential, with sales experience highly regarded.
• Strong communication and relationship-building skills, with the ability to build rapport with members and teammates.
• Proficiency with computers and the ability to learn and navigate multiple systems.
• Strong attention to detail, with the ability to multi-task and manage competing priorities.
• A positive, team-oriented attitude and willingness to support our Contact Centre when required.

About Us

Established in 1903, RAA has grown up alongside South Australia - and for more than 120 years, the community has trusted us to have their back. Known for our iconic road service and insurance, we now support over 840,000 members across travel, solar and battery solutions, EV charging and more. And we don’t just deliver services, we stand up for what matters, advocating for safety, wellbeing and a stronger future for our state.

Our purpose is simple: be better for our members and better for our community. Guided by our values - Member Obsessed, Doing the Right Thing, Delivering Together and Courageously Challenging. We’re one of SA’s most trusted brands and largest employers. We’re on a mission to be the #1 employer of choice, creating an inclusive, supportive workplace where our people feel empowered to make a real difference, every day.

Benefits

To ensure our employees feel valued, empowered, and supported we provide a range of employee benefits including:

• Sales Rewards Program with the ability to earn additional income.
• Free RAA Premium Road Service.
• Ongoing Training & Development Opportunities & Study Support Program.
• Access to our RAA Rewards program.
• Generous discounts on all RAA products.
• 12 weeks paid parental leave.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, all genders, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.