Customer Service Sales Consultants

Royal Automobile Association Of South Australia; Adelaide; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible work arrangements

Sales rewards program

Free RAA Premium Road Service

Ongoing training & development

RAA Rewards program

Employee discounts

12 weeks paid parental leave

On-site cafe with barista

Job summary

Royal Automobile Association Of South Australia is seeking an inbound sales contact centre professional to join our Retail Sales Team in Adelaide/Croydon. This permanent full-time role includes a four-week training program starting 23 November and focuses on converting member inquiries into sales for Insurance and Road Service.

You'll work a Monday–Friday roster, with potential overtime and after-probation remote work options.

Qualifications

• No prior call centre experience required.
• Strong communication skills and the ability to explain products clearly.
• Results-driven with a motivation to meet and exceed targets.
• Comfortable using computers and navigating multiple systems.

Responsibilities

• Achieving and exceeding sales targets across a range of products and services, including Insurance and Road Service.
• Taking inbound calls and turning customer enquiries into sales opportunities.
• Building rapport, asking the right questions and identifying opportunities to recommend suitable products and services.
• Communicating product benefits and confidently handling questions to help members make informed decisions.
• Balancing sales performance with quality conversations, great service and positive member outcomes.
• Following procedures and guidelines to make sound decisions for both RAA and our members.

Job description

• Inbound Sales Contact Centre, no prior call centre experience required
• Permanent full-time positions | November 23rd commencement
• West Croydon & Adelaide CBD location | WFH available after probation
• Salary of $69,754.44 + super + sales incentives

Your new opportunity

Love connecting with people and motivated by achieving results? Join RAA’s friendly, high-performing Retail Sales Team, where you’ll turn great conversations into sales and help our members find the right products and services for their needs.

This is a sales-focused role where meeting and exceeding targets is a key expectation. You’ll handle inbound calls from our members, build rapport, uncover their needs and confidently showcase the value of RAA’s products and services, particularly Insurance and Road Service.

You’ll play an important role in growing our business while delivering great experiences for our members. Your key responsibilities will include:

• Achieving and exceeding sales targets across a range of products and services, including Insurance and Road Service.
• Taking inbound calls and turning customer enquiries into sales opportunities.
• Building rapport, asking the right questions and identifying opportunities to recommend suitable products and services.
• Communicating product benefits and confidently handling questions to help members make informed decisions.
• Balancing sales performance with quality conversations, great service and positive member outcomes.
• Following procedures and guidelines to make sound decisions for both RAA and our members.

And that’s just the beginning! You can find more detail in the position description here.

We want you to feel confident and set up for success, so you’ll receive a thorough, structured training program covering our systems, products and sales approach. You’ll commence on 23 November, with four weeks of full-time training to get you started.

Hours

Our contact centre operates Monday to Friday, 8am–6pm. You’ll work an eight-hour shift on a rotating roster within these hours, with opportunities for overtime. There are also rostered and optional overtime shifts available on Saturdays between 9am and 12pm.

About you

You’re motivated by results, enjoy connecting with people and thrive in an environment where performance matters. You understand that great customer experiences and strong sales results go hand in hand, and you’re driven to achieve your targets and continually improve.

We’re also looking for someone with:

• A genuine passion for sales and the motivation to meet and exceed targets.
• Confidence building rapport, influencing conversations and identifying sales opportunities.
• Strong communication skills and the ability to explain products and their benefits clearly.
• A team-focused attitude and a willingness to learn, develop and celebrate success together.
• Strong attention to detail and the ability to multitask across computer systems.
• Confidence using computers and navigating multiple systems while speaking with customers.

About us

Established in 1903, RAA has grown up alongside South Australia, and for more than 120 years, the community has trusted us to have their back. Known for our iconic road service and insurance, we now support over 840,000 members across travel, solar and battery solutions, EV charging and more. And we don’t just deliver services, we stand up for what matters, advocating for safety, wellbeing and a stronger future for our state.

Our purpose is simple: be better for our members and better for our community. Guided by our values - Member Obsessed, Doing the Right Thing, Delivering Together and Courageously Challenging. We’re one of SA’s most trusted brands and largest employers. We’re on a mission to be the #1 employer of choice, creating an inclusive, supportive workplace where our people feel empowered to make a real difference, every day.

Benefits

To ensure our employees feel valued, empowered, and supported we provide a range of employee benefits including:

• Flexible Work Arrangements including working from home after probation period.
• Sales Rewards Program with the ability to earn additional income.
• Free RAA Premium Road Service.
• Ongoing Training & Development Opportunities & Study Support Program.
• Access to our RAA Rewards program.
• Generous discounts on all RAA products.
• 12 weeks paid parental leave.
• On-site Cafe with Barista.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, all genders, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.