Montblanc-Senior Sales Associate

Richemont; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Richemont's boutique in Melbourne seeks a Senior Sales Associate to drive sales, grow a personal client portfolio, and uphold Montblanc standards of client experience. You will lead by example, coach colleagues, and contribute to a positive, high-performing sales floor culture.

The role emphasizes proactive clienteling, event outreach, and sustained CRM data excellence to deliver exceptional service to a diverse clientele.

Qualifications

• Strong retail experience with clientelling.
• Passion for luxury products.
• Authentic approach, strong communication, proactive.
• Ability to remain calm under pressure in a busy environment.

Responsibilities

• Build and develop a personal client portfolio using CRM tools.
• Proactively drive sales to achieve individual and Boutique targets/KPIs.
• Deliver exceptional client experience following Montblanc standards.
• Identify and pursue sales and clientelling opportunities (outreach, events, VIP).
• Drive new client acquisition and long-term development.
• Maintain high standards of CRM data capture and client follow-up.

Skills

Retail sales

Clientelling

CRM tools

Team leadership

Tools

CRM software

Job description

Role Overview

As a Senior Sales Associate, you will drive sales, develop clients, and lead by example to ensure exceptional client experience and high standards. You'll embody Montblanc's professionalism and foster a high-performing team culture.

Key Responsibilities

Build and develop a personal client portfolio using CRM tools.

Proactively drive sales to achieve individual and Boutique targets/KPIs.

Deliver exceptional client experience following Montblanc standards.

Identify and pursue sales and clientelling opportunities (outreach, events, VIP).

Drive new client acquisition and long-term development.

Maintain high standards of CRM data capture and client follow-up.

HOW WILL YOU EXPERIENCE SUCCESS WITH US

Strong retail experience with a solid understanding of clientelling.

Passion for luxury products, especially writing instruments, leather goods, and timepieces.

Authentic approach, strong communication, proactive, and takes initiative.

Ability to remain calm under pressure in a busy environment.

Experience serving diverse clients from various backgrounds and cultures.

Cooperative team player, contributing to operations and projects.

Own personal sales performance and contribute to Boutique targets/KPIs.

Utilise deep product knowledge to support clients and maximise sales.

Act as a senior role model, embodying Montblanc's professionalism.

Be a positive, energetic presence on the sales floor, influencing the team.

Coach and motivate Sales Associates, sharing knowledge and feedback.

Support management with floor leadership during peak times and events.

Lead by example in sales, client experience, clientelling, and presentation.

Contribute to a positive, high-performing culture of optimism, accountability, and respect.

Collaborate with management, sharing insights and addressing issues.

Support daily operations: opening/closing, cash handling, POS.

Assist with administrative duties, reporting, and inventory management.

Ensure accurate stock handling, loss prevention, and compliance.

Maintain Boutique presentation according to Montblanc Visual Merchandising guidelines.

HOW WE KEEP YOU SMILING

Be part of the Montblanc and wider Richemont family.

Opportunities for internal development, mobility, and professional growth.

Your Journey With Us

1st Stage: Introductory call with our recruitment team.

2nd Stage: Interview with the Boutique Manager.

3rd Stage: Interview with the Brand Director for Montblanc & HR.

Additional Requirements

Actively participate in Boutique meetings, providing feedback and ideas.

Maintain open dialogue with management, raising issues promptly.

Grooming

Maintain a presentable and well-groomed appearance at all times.

Strictly adhere to Brand uniform guidelines and proper sales floor etiquette.