Retail Sales Associate

New Balance; Sydney; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Discount for you and inner circle

Uniform provided

Birthday paid day off

Bonus/incentive program

Job summary

New Balance is seeking a highly motivated Retail Sales Associate for our Galeries Store in Sydney. You will deliver exceptional customer service, drive sales through consultative selling and share in-depth product knowledge across footwear and apparel.

Join a global brand that values quality craftsmanship and performance, with a supportive team, a strong incentive program, and perks like staff discounts and paid birthday leave.

Qualifications

• Previous experience in a customer-focused retail environment.
• Confidence in consultative selling and sharing detailed product knowledge.
• A polished and professional presentation with excellent communication skills.
• An appreciation for quality product, craftsmanship, and performance innovation.
• Energetic and positive can-do attitude.
• A keen interest in retail, fashion and sporting trends.

Responsibilities

• Delivering exceptional, personalised customer service to every customer, fostering authentic and meaningful connections.
• Driving sales through consultative selling, understanding each customer’s needs and matching them with the right product.
• Confidently sharing product knowledge across footwear and apparel.
• Maintaining exceptional visual merchandising standards, ensuring the store reflects the quality and heritage of the brand.
• Supporting stock operations including delivery processing, replenishment, and stockroom organisation.
• Desire to challenge yourself to achieve individual and company objectives.

Skills

Customer service

Sales

Product knowledge

Visual merchandising

Stock management

Job description

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

We are looking for a highly motivated and customer-oriented Retail Sales Associate to join our Galeries Store!

As part of the New Balance team, you will play a key role in bringing the New Balance experience to life, your responsibilities include:

Delivering exceptional, personalised customer service to every customer, fostering authentic and meaningful connections.

Driving sales through consultative selling, understanding each customer’s needs and matching them with the right product

Confidently sharing product knowledge across footwear and apparel

Maintaining exceptional visual merchandising standards, ensuring the store reflects the quality and heritage of the brand

Supporting stock operations including delivery processing, replenishment, and stockroom organisation.

Desire to challenge yourself to achieve individual and company objectives.

To be successful you will have:

Previous experience in a customer-focused retail environment (highly regarded)

Confidence in consultative selling and sharing detailed product knowledge

A polished and professional presentation with excellent communication skills

An appreciation for quality product, craftsmanship, and performance innovation

Energetic and positive can-do attitude

A keen interest in retail, fashion and sporting trends

What we offer in return:

Competitive salary and incentive/bonus program

40% discount for you and your inner circle

Footwear & apparel uniform provided

Celebrate your birthday with a paid day off

A career in a reputable, global brand.