Retail Sales Assistant | Warrnambool

Trustee for PETstock Warrnambool Trust; Warrnambool; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Free mental health support (Sonder)

Additional Paid leave up to 2 weeks

4 weeks paid parental leave

Health and wellness corporate discount

Workplace Banking access

Job summary

Petstock Group in Warrnambool is seeking a passionate team member to deliver exceptional customer service and help customers choose the best products for their pets. You will engage with customers, share pet care knowledge, and contribute to a welcoming store atmosphere.

Join a team that values family, inclusivity and wellbeing, with access to mental health and welfare supports and generous leave options. Weekend and public holiday availability is preferred.

Qualifications

• Customer service orientation
• Retail environment experience
• Ability to lift items up to 20 kgs

Responsibilities

• Provide exceptional customer service with memorable interactions.
• Educate customers on pet care, products and services.
• Complete sales transactions and meet store sales targets.
• Maintain store presentation and stock levels.
• Keep product knowledge up to date and contribute to a positive in-store culture.

Job description

Join a passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!

Award-winning programs that support career growth, with a new leadership development program underway.

Team member, family & pet benefits across Petstock Group & Woolworths Group.

• Free access to mental health, financial & wellbeing support services
• Free access to mental health, financial & wellbeing support services through our Sonder service
• Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking

We’re built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet.

A Peek Into Your Petstock Day

• Provide exceptional customer service where you and your customer will have memorable, meaningful interactions
• Through the knowledge you gain, you will inspire and educate customers on the best care and products for their pets
• Complete memorable sales transactions, aiming to reach set store sales goals
• Maintain a consistently high standard of store presentation while ensuring that new stock is promptly and accurately displayed whilst also ensuring we are replenishing our stock
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current
• Contribute to a fun, supportive culture instore where the team loves coming to work each and every day
• Strong safety mindset with commitment to create a culture of safety within your team

Do you have the below experience and looking to take the next step in your career?

• A passion for animals and providing the best customer service
• Experience in a similar retail environment
• Demonstrated drive to achieve and exceed sales target
• Strong interpersonal skills with ability to build relationships and rapport with customers and the team
• Physically fit, with ability to lift products up to 20kgs
• Flexibility and ability to work weekends and public holidays

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies.

Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals from the unique insights into the local community.

We are the Petstock Group, a network of energetic and passionate businesses, brands and pet lovers coming together to champion the health and wellbeing of our pets.

We are continually inspired by pets, animals to be better people, both in our careers and our everyday life.

The Petstock Group is built on family values and our passion for pets and animals.

We have built a strong, inspirational, and inclusive culture where hard work, fun, laughter & happiness is the norm.

Inspired by pets, to grow as people, the Petstock world is one where anything is possible, together we make an impact for people, pets, and the planet.