Retail Sales Assistant- Monee Ponds (Full Time)

ResMed Inc; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Training provided

Employee assistance counselling line

Global company benefits

Job summary

ResMed in Melbourne is seeking a customer-focused retail associate with empathy to support patients and caregivers with sleep apnea and respiratory care devices. You will take inquiries, provide in-store and phone support, fit masks, and help ensure therapy equipment is used safely and effectively.

The role emphasises a strong service mindset, clear communication, and the ability to work independently or in a team. Training is provided, with weekend availability optional.

Qualifications

• Previous experience in a busy retail or customer service role.
• Ability to provide caring and outstanding reception to customers.
• Healthcare retail experience is preferred but training provided.

Responsibilities

• Take customer enquiries in store and over the phone.
• Investigate and help customers solve therapy issues.
• Provide set-up, ongoing support and equipment to ensure therapy is maintained to a high standard.
• Fit the customer for a mask and recommend appropriate mask based on training.
• Provide customers with advice in the safe and effective use of their medical equipment.
• Sale of new or additional services over the phone, with follow-up on trials and testing results to ensure sales conversion.
• Keep good condition of the retail premises and displays.
• Responsible for handling of payments, balancing of float and banking.
• Accountable for both trial and sales stock - Manage the stock levels and re-order stock as required.

Skills

Retail sales

Customer service

Empathy

Communications

Problem solving

Job description

Permanent Position/ Full-time (38 hours) Monday - Friday role with availability to work on weekend Training provided

About the business

ResMed pioneers innovative solutions that treat and keep people out of thehospital, empowering them to live healthier, higher-quality lives. Ourcloud-connected medical devices transform care for people with sleep apnea,COPD and other chronic diseases. Our comprehensive out-of-hospital softwareplatforms support the professionals and caregivers who help people stay healthyin the home or care setting of their choice. By enabling better care, weimprove quality of life, reduce the impact of chronic disease and lower costsfor consumers and healthcare systems in more than 120 countries. We strive for a great work environment and are ideally looking for someone who has good communication skills, can work independently or in a team and has a positive attitude.

About the Role

The ideal candidate should have a strong retail sales and customer service focus, with empathy, compassion and a drive to deliver the best outcome.

• Taking customer’s enquiries in store and over the phone.
• Investigating and helping customers problem solve therapy issues.
• Provide set-up, on-going support and equipment to ensure therapy is maintained to a high standard.
• Fit the customer for a mask and help recommend the most appropriate mask based on training provided.
• Provide customers with advice in the safe and effective use of their medical equipment.
• Sale of new or additional services over the phone, with follow-up on trials and testing results to ensure sales conversion.
• Keep good condition of the retail premises and displays.
• Responsible for handling of payments, balancing of float and banking.
• Accountable for both trial and sales stock - Manage the stock levels and re-order stock as required.

To succeed in this role, you will have the following:

• Previous experience in a busy retail or customer service role.
• Provide a caring and outstanding reception duties to our customers Ability to maintain compassion and remain calm under pressure.
• A strong customer service that is always looking for the best outcome for the individual.
• Strong and adaptable communication skills are a must.
• An active listener with the ability to find solutions to customer concerns and issues.
• Healthcare retail experience is preferred, however not necessary as we will provide all the training required.

If you're someone who is reliable, honest, has a strong work ethic and are up for a new challenge, this is the role for you!

What's in it for you:

• Training is provided - we look for a great attitude and someone eager to learn
• Job satisfaction - you will come to work each day knowing you are making a difference
• Benefits - as part of a global company we provide benefits such as an employee assistance counselling line to support our team's mental fitness

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

If this sounds like the workplace for you,

We commit to respond to every applicant.

Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.