Sleep Coach/Sales Assistant - Newcastle,NSW (Full time)

312 ResMed Asia Pacific Limited; Newcastle; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Meaningful work

Full training

Career pathways

Supportive team culture

Employee Assistance Program

Staff discounts

Employee benefits

Job summary

ResMed is looking for a Sleep Coach in Newcastle, NSW to turn retail skills into meaningful healthcare support. You’ll be the face of ResMed in our Kotara clinic, delivering exceptional customer experiences and guiding customers on sleep health journeys.

This full-time role offers 38 hours per week with full training, career progression within a global health leader, and a supportive team culture. You’ll help customers choose products, support therapy journeys, and contribute to clinic growth.

Qualifications

• Retail, customer service, or customer-facing sales experience.
• A genuine passion for helping people and delivering exceptional service.
• Strong listening and communication skills.
• Confidence building relationships and identifying customer needs.
• A sales-focused mindset with a desire to achieve goals.
• A positive and collaborative approach to teamwork.
• Strong organisational skills and attention to detail.
• Confidence using technology and point-of-sale systems.
• Healthcare, pharmacy, medical device, or sleep therapy experience is beneficial but not essential. We provide comprehensive training and support to help you succeed.

Responsibilities

• Welcome customers, understand their needs, and provide tailored solutions.
• Support customers throughout their therapy journey with education and ongoing coaching.
• Achieve individual and clinic sales targets through genuine customer engagement.
• Follow up with customers to build relationships and support successful therapy outcomes.
• Fit customers with masks and equipment following training.
• Maintain high standards of store presentation, merchandising, and cleanliness.
• Manage stock levels and assist with inventory control.
• Complete product training and stay up to date on Resmed's solutions.
• Process sales transactions, payments, and administrative tasks accurately.
• Maintain and manage trial equipment used by customers.
• Contribute to the growth and success of the clinic through a proactive and team-focused approach.

Skills

Retail experience

Customer service

Communication skills

Sales oriented

Technology proficiency (POS)

Tools

Point-of-sale systems

Inventory management

Job description

Sleep Coach (Full Time) Newcastle, NSW | Retail Role with Purpose

Ready to turn your retail skills into something truly meaningful? Join Resmed and make a genuine difference by helping people sleep better, live better, and feel their best every day. As a Sleep Coach, you'll be the face of Resmed in our Newcastle clinic. You'll create outstanding customer experiences while supporting people on their sleep health journey and contributing to the success of the clinic. This is a role for someone who enjoys working with people, takes the time to understand individual needs, and is motivated by achieving great outcomes for both customers and the business. You'll be part of a supportive team where customer care, professionalism, and results go hand in hand.

The Role at a Glance

• Full-time position (38 hours per week) Monday to Friday with rotating weekend shifts as required
• Full training provided
• Located in Kotara (location of the Newcastle store)
• Career opportunities with a global healthcare leader

Why Resmed? Resmed is a global leader in sleep and respiratory health, helping millions of people worldwide live healthier, higher-quality lives through innovative medical devices and digital health solutions. Our retail clinics focus on education, care, and meaningful outcomes. Every day, our teams make a real difference by helping customers improve their sleep, health, and wellbeing.

About the Role

Many of our customers visit us looking for help with sleep-related challenges for the first time. Your ability to listen, build trust, educate, and guide them towards the right solution will be central to your success. You'll combine strong customer service skills with a commercial mindset, helping customers find products and services that improve their sleep while contributing to clinic performance and growth.

You Will Deliver exceptional customer experiences in-store and over the phone

• Welcome customers, understand their needs, and provide tailored solutions
• Support customers throughout their therapy journey with education and ongoing coaching
• Achieve individual and clinic sales targets through genuine customer engagement
• Follow up with customers to build relationships and support successful therapy outcomes
• Fit customers with masks and equipment following training
• Maintain high standards of store presentation, merchandising, and cleanliness
• Manage stock levels and assist with inventory control
• Complete product training and stay up to date on Resmed's solutions
• Process sales transactions, payments, and administrative tasks accurately
• Maintain and manage trial equipment used by customers
• Contribute to the growth and success of the clinic through a proactive and team-focused approach

About You

We're looking for someone who combines empathy with commercial confidence. You enjoy helping people, communicate well with a wide range of customers, and is motivated by achieving results. You'll bring:

• Retail, customer service, or customer-facing sales experience
• A genuine passion for helping people and delivering exceptional service
• Strong listening and communication skills
• Confidence building relationships and identifying customer needs
• A sales-focused mindset with a desire to achieve goals
• A positive and collaborative approach to teamwork
• Strong organisational skills and attention to detail
• Confidence using technology and point-of-sale systems
• Healthcare, pharmacy, medical device, or sleep therapy experience is beneficial but not essential. We provide comprehensive training and support to help you succeed.

What's In It For You?

• Meaningful work that improves people's lives
• Full training and ongoing professional development
• Career pathways within a global organisation
• A supportive and inclusive team culture
• Employee Assistance Program
• Employee Share Purchase Plan
• Staff discounts and employee benefits
• The opportunity to build a rewarding career in a growing health and wellness industry

We commit to respond to every applicant. Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.