Retail Sales Assistant (Hourly) - AU Campbelltown

Resmed; Campbelltown; On-site; AUD 34,440 - 41,328; Part time

Job summary

A leading medical equipment company in Campbelltown is seeking a Retail Sales Assistant. The role involves exceptional customer service and technical support related to medical supplies. Candidates should have experience in sales and customer support. The position is part-time and offers valuable experience in a supportive work environment.

Qualifications

• Minimum of 1 year of related experience.
• Broad knowledge of routines and procedures to handle day-to-day situations.

Responsibilities

• Handle customer orders for medical supplies and equipment.
• Create and maintain client account records.
• Document all technical and customer-reported problems.

Skills

Customer service

Sales

Technical support

Job description

Retail Sales Assistant (Hourly) - AU Campbelltown

Resmed Campbelltown, New South Wales, Australia

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Retail Sales Assistant (Hourly) - AU Campbelltown

Resmed Campbelltown, New South Wales, Australia

3 days ago Be among the first 25 applicants

Join to apply for the Retail Sales Assistant (Hourly) - AU Campbelltown role at Resmed

The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.

Let’s Talk About Responsibilities

The primary objective of Customer Service specialization within Customer Support Job Family is to communicate with customer’s daily either before and/or after a sale, via telephone, email, chat or through other social media platforms, checking in on their therapy status, adherence information and/or to order therapy equipment or supplies.

Key responsibilities include: handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web based tools, support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s), collaborate with various departments to meet service sales goals, document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended, provide metrics to the management team as required.

Support roles consist of work in a:

• clerical, administrative or specialized support tasks in an office or field setting
• specialized technical tasks or skilled craft work
• unskilled or semi-skilled operational tasks
  
  
  

Has completed vocational training or obtained equivalent experience.

Interacts internally to exchange information.

Has limited discretion to vary from established procedures.

Let’s Talk About Qualifications And Experience

Required:


Preferred:


Minimum Of 1 Years Of Related Experience.

Has broad knowledge of routines and procedures to handle day to day situations.

Will generally only require instructions on new assignments.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development, IT Services and IT Consulting, and Medical Equipment Manufacturing

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