Retail Sales Assistant | Casual | Mackay

PETstock North QLD Pty Ltd; Mackay Regional; On-site; AUD 32,000 - 42,000; Full time

Benefits offered by this job

Free access to mental health,financial

Wellbeing support through Sonder

Support for Petstock Foundation and/sо

Up to 2 weeks Additional Paid leave &

4 weeks of paid parental leave

Health and wellness services at a big

Exclusive access to Workplace Banking

Job summary

Petstock North Mackay is seeking friendly, pet-loving team members for a vibrant retail role. You will help customers, share pet-care knowledge, and contribute to a welcoming in-store experience.

This position offers opportunities to learn, grow, and be part of a community focused on Pets, People and the Planet. Ideal candidates are passionate about animals, have retail/customer service experience, and are flexible to work weekends and public holidays.

Qualifications

• A passion for animals and providing the best customer service.
• Experience in a similar retail environment.
• Demonstrated drive to achieve and exceed sales target.
• Strong interpersonal skills with ability to build relationships and rapport with customers and the team.
• Physically fit, with ability to lift products up to 20kgs.
• Flexibility and ability to work weekends and public holidays.

Responsibilities

• Provide exceptional customer service where you and your customer will have memorable, meaningful interactions.
• Through the knowledge you gain, you will inspire and educate customers on the best care and products for their pets.
• Complete memorable sales transactions, aiming to reach set store sales goals.
• Maintain a consistently high standard of store presentation while ensuring that new stock is promptly and accurately displayed whilst also ensuring we are replenishing our stock.
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current.
• Contribute to a fun, supportive culture instore where the team loves coming to work each and every day.
• Strong safety mindset with commitment to create a culture of safety within your team.

Skills

Customer service

Retail experience

Sales targets

Interpersonal skills

Physical fitness (lift up to 20kg)

Weekend/public holiday availability

Job description

Who We Are

Join our passionate our team at Petstock South Mackay and Petstock North Mackay where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!.

As an inspired member of the Petstock Group, our connections with pets help us grow as people. At the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.

We’re built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet.

What We’re Looking For

• A passion for animals and providing the best customer service
• Experience in a similar retail environment
• Demonstrated drive to achieve and exceed sales target
• Strong interpersonal skills with ability to build relationships and rapport with customers and the team
• Physically fit, with ability to lift products up to 20kgs
• Flexibility and ability to work weekends and public holidays

A Peek Into Your Day

• Provide exceptional customer service where you and your customer will have memorable, meaningful interactions
• Through the knowledge you gain, you will inspire and educate customers on the best care and products for their pets
• Complete memorable sales transactions, aiming to reach set store sales goals
• Maintain a consistently high standard of store presentation while ensuring that new stock is promptly and accurately displayed whilst also ensuring we are replenishing our stock
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services current
• Contribute to a fun, supportive culture instore where the team loves coming to work each and every day
• Strong safety mindset with commitment to create a culture of safety within your team

Benefits

• Free access to mental health, financial & wellbeing support services through our Sonder service
• From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger.
• Because giving back, together, is what we do!
• Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking

Follow Us

Follow us on LinkedIn to keep up to date on life across our various brands - http://www.linkedin.com/company/petstock

In our effort to support People, Pets & Planet, we’re proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Diversity & Inclusion

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.