Retail Sales Assistant

Baby Bunting; Five Ways; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Paid parental leave

Training pathways

Employee Assistance Program

Store discounts via Benefits App

Competitive hourly pay

Job summary

Baby Bunting is Australia’s largest nursery retailer, dedicated to supporting parents through every step of their journey. As a Retail Sales Assistant, you’ll deliver exceptional customer service, create a positive in-store experience, and help new and expectant parents choose the right products.

The role involves engaging customers, demonstrating product features, managing stock, and rotating shifts across weekdays, evenings, and weekends. Training and parental-leave benefits are listed.

Qualifications

• Customer-service oriented with ability to engage new and expectant parents.
• Comfortable working in a fast-paced retail environment.
• Willingness to learn product features and benefits to guide purchases.

Responsibilities

• Customer Engagement – Connect with and understand the needs of new and expectant parents, providing personalised assistance and product recommendations.
• Product Demonstration – Guide customers through product features and benefits, ensuring they make informed choices.
• Stock Management – Maintain accurate stock levels and ensure the store is well‑presented and organised.
• Flexible Scheduling – Work a rotating roster of flexible shifts across weekdays, evenings, and weekends.

Skills

Customer service

Retail sales

Product knowledge

Empathy & communication

Education

High school or equivalent

Job description

Baby Bunting is Australia's largest nursery speciality retailer, but we’re much more than that. We're a growing community dedicated to supporting parents through every step of their journey. Our purpose? To share in the joy and provide support through the challenges of raising little ones by empowering parents to make the best choices for their families.

Ready to connect, support, and make a real impact? If you’re passionate about delivering brilliant customer service, creating meaningful in-store experiences, and supporting parents and carers, this is your moment!

Located in the busy Cranbourne Homemaker Centre on Thompsons Road, our store is easy to access by car with free parking available, has bus access nearby, and is close to cafés, eateries and major retailers — ideal for convenient commutes and lunch breaks.

RSA 1: Monday 8:30am–1:30pm | Saturday 12:30pm–5:30pm

RSA 2: Monday 12:45pm–5:45pm | Saturday 12:00pm–5:00pm

About the Role

As a Retail Sales Assistant, you’ll be responsible for delivering exceptional customer service, fostering a positive shopping experience, and supporting new and expectant parents on their journey. We’re looking for someone who is passionate about helping others and thrives in a dynamic retail environment.

Here’s what you’ll be doing:

• Customer Engagement – Connect with and understand the needs of new and expectant parents, providing personalised assistance and product recommendations.
• Product Demonstration – Guide customers through product features and benefits, ensuring they make informed choices.
• Stock Management – Maintain accurate stock levels and ensure the store is well‑presented and organised.
• Flexible Scheduling – Work a rotating roster of flexible shifts across weekdays, evenings, and weekends.

About You

You’re a proactive and approachable individual who thrives in a fast‑paced retail environment. You have a genuine passion for helping others and delivering exceptional customer service.

What you bring to the team:

• Ability to work in a fast‑paced environment.
• High Standards in customer service and store presentation.
• Proficient in calming irate customers and resolving issues with empathy and professionalism.
• Physical Requirements: Able to lift up to 15kgs between floor and shoulder, 10kgs above shoulder height. Ability to wear a headset to communicate with the team on the shop floor. Stand and walk for prolonged periods of time.

The Perks & Benefits

• A supportive, friendly team culture that celebrates wins and supports your goals.
• Competitive salary / hourly rate
• Paid parental leave to support you and your family.
• Training pathways to support your growth and career development.
• Employee Assistance Program for your wellbeing.
• Exclusive access to our Employee Benefits App for you & one loved one – discounts across fuel, groceries, entertainment & much more.

Please Note:

• Every employer in Australia has the obligation to ensure that employees have the relevant working rights. All successful applicants will need to undergo a Right to Work check.
• Due to the intimate and personal nature of our work, successful applicants will also need to undergo a National Police Criminal History Check.

We use Sapia.ai to help with the first step of screening with our wonderful Talent team reviewing every response and makes all hiring decisions. Any personality insights you receive are just for you and aren’t shared with Baby Bunting or used to decide your suitability.

At Baby Bunting, we’re proud to offer fair and equitable pay under the Enterprise Bargaining Agreement (EBA), providing clarity, consistency, and confidence around pay and conditions. Hourly rates may vary based on age, role, and when shifts are worked, with higher rates available on weekends and public holidays.

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