Retail Operations Specialist

Omnicom Media Group Holdings Inc.; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Flywheel is part of Omnicom Media Group and offers an entry-level Retail Operations Specialist role in Sydney. You will manage client relationships, drive eCommerce performance on Amazon and other platforms, and work across catalog management, content optimization, promotions and stock visibility.

You will analyse performance data to identify growth opportunities, build actionable recommendations, and partner with experienced colleagues to develop your expertise in retail metrics and commercial

Qualifications

• Completed a degree in an analytical field such as Commerce, Finance, Engineering or similar discipline.
• Experience working with large datasets, dashboards and Excel formulas to uncover trends and insights.
• Experience in eCommerce (particularly Amazon) on the brand, retailer or agency side is highly regarded.

Responsibilities

• Manage a portfolio of client accounts and build trusted relationships.
• Analyse performance data to identify growth opportunities and translate insights into action.
• Drive product selection and discoverability by managing catalogues and optimising product detail pages.
• Monitor inventory and retail metrics to ensure availability and operational excellence.
• Plan and execute promotional activity, including deal submissions and post-event analysis.
• Present data-driven insights and action plans during regular client business reviews.

Skills

Analytical thinking

Data analysis

Client management

Attention to detail

Education

Bachelor's degree in Commerce/Finance/Engineering

Tools

Excel

Job description

# Retail Operations Specialist | Sydney-NSW30-Sep-2026OMG/1950316Sydney-NSW| | || --- | --- || Category: | Digital - Digital Assistant || Position Type: | Full Time Permanent || Business Unit: | Flywheel || Attachments: | No File Attached || Application Close Date: | 30-Oct-2026 || Share This: | |### Job Description**About Flywheel** Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time perform.ance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be. **About the Role** The Retail Specialist is an entry-level role where you'll work closely with clients to grow and manage their business across Amazon and other eCommerce platform.s. You'll own day-to-day client relationships, using data, problem-solving skills and commercial thinking to identify opportunities and drive results. You'll have a hands-on role across the key levers that influence commercial perform.ance, from launching new products and optimising content to managing availability, promotions and operational excellence. Working alongside experienced colleagues, you'll build your expertise while taking increasing ownership of your accounts and client relationships. You'll work closely with clients to understand their goals, turn data into actionable recommendations and bring those recommendations to life. **Key Responsibilities** * **Manage a portfolio of client accounts**, building trusted relationships.* **Analyse performance data** to identify growth opportunities, diagnose issues and turn insights into clear, actionable recommendations.* **Drive product selection and discoverability** by managing catalogues, launching new products and optimising product detail pages to improve visibility, ranking and conversion.* **Drive product availability and operational excellence** by monitoring inventory and other key retail metrics, identifying issues and driving them through to resolution.* **Plan and execute promotional activity**, including deal submissions, event lead up preparation, deal performance tracking and post-event analysis.* **Regular client business reviews**, presenting clear data driven insights, recommendations and action plans to help clients achieve their commercial goals. **About You** * **Completed a degree in an analytical field** such as Commerce, Finance, Engineering or a similar discipline.* **Analytical and commercially minded**, comfortable working with large datasets, dashboards and Excel (form.ulas, pivot tables) to uncover trends and translate numbers into actionable insights.* Experience in **eCommerce (particularly Amazon)** on the brand, retailer or agency side is highly regarded.* **Highly organised and detail-oriented**, able to manage multiple clients, priorities and deadlines while maintaining a high standard of execution.* A **strong communicator**, confident building client relationships and presenting clear, compelling recommendations to clients and internal stakeholders.* A **solution-oriented problem solver** who thrives in ambiguity, asks the right questions and can figure out practical solutions without always having a clear playbook.* **Curious and eager to learn**, with the ability to quickly build expertise in eCommerce platform.s, new tools, market trends and your clients' categories and businesses.**Additional Information** *Flywheel,* *together with our Omnicom Media Group network is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your inform.ation will be kept confidential according to EEO guideline.*