Retail Operations Lead: Inventory & Customer Experience

Mejuri; Melbourne; On-site; AUD 61,000 - 69,000; Full time

Benefits offered by this job

Paid time off

Monthly retail bonus program

Regular feedback via performance tests

In-house retail learning program

4 months of 80% parental leave salary

Job summary

Mejuri is seeking an Operations Lead to join our store leadership team. The role requires data-driven decision making to optimize inventory, back-of-house processes, and customer experience.

You will train staff on Mejuri’s selling steps, drive KPIs, and ensure high standards in merchandising, packing, and service. The position emphasizes inventory accuracy, timely escalations, and cross-functional collaboration to maximize store profitability.

Qualifications

• Experience in a high volume retail environment.
• Experience managing standards and procedures.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills
• Critical thinking ability - identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Responsibilities

• Lead in-store customer experience and validate quality of the in-store customer journey by coaching the team on Mejuri’s selling steps.
• Drive KPI performance including CVR and revenue through leadership and team engagement.
• Manage inventory accuracy, cycle counts, and back-of-house organization to support in-store sales.
• Oversee order fulfillment, packaging standards, and delivery expectations (including BOPIS).
• Maintain visual merchandising standards and manage store displays and fixtures.

Skills

Data-driven decisions

Inventory management

Customer service excellence

Analytical skills

Tools

POS systems

Inventory management software

Job description

Mejuri is seeking an Operations Lead to join our store leadership team. The role requires data-driven decision making to optimize inventory, back-of-house processes, and customer experience.

You will train staff on Mejuri’s selling steps, drive KPIs, and ensure high standards in merchandising, packing, and service. The position emphasizes inventory accuracy, timely escalations, and cross-functional collaboration to maximize store profitability.