Operations Lead (Retail) (Full-time)New

Mejuri; Melbourne; On-site; AUD 61,000 - 69,000; Full time

Benefits offered by this job

Paid time off

Monthly retail bonus program

Regular feedback via performance tests

In-house retail learning program

4 months of 80% parental leave salary

Job summary

Mejuri is seeking an Operations Lead to join our store leadership team. The role requires data-driven decision making to optimize inventory, back-of-house processes, and customer experience.

You will train staff on Mejuri’s selling steps, drive KPIs, and ensure high standards in merchandising, packing, and service. The position emphasizes inventory accuracy, timely escalations, and cross-functional collaboration to maximize store profitability.

Qualifications

• Experience in a high volume retail environment.
• Experience managing standards and procedures.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills
• Critical thinking ability - identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Responsibilities

• Lead in-store customer experience and validate quality of the in-store customer journey by coaching the team on Mejuri’s selling steps.
• Drive KPI performance including CVR and revenue through leadership and team engagement.
• Manage inventory accuracy, cycle counts, and back-of-house organization to support in-store sales.
• Oversee order fulfillment, packaging standards, and delivery expectations (including BOPIS).
• Maintain visual merchandising standards and manage store displays and fixtures.

Skills

Data-driven decisions

Inventory management

Customer service excellence

Analytical skills

Tools

POS systems

Inventory management software

Job description

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.

Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.

Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

The Role:

The Operations Lead is a critical member of our store leadership team, with a keen eye for detail and a passion for creating a seamless customer journey. Highly skilled in data-driven decision-making, the Operations Lead serves as the in-store advocate for retail inventory, proactively resolving challenges and eliminating roadblocks. This role sets the standard for operational excellence, driving profitability by optimizing back-of-house (BOH) organization and executing all inventory-related tasks with precision. Through meticulous attention to inventory accuracy and sell-through strategies, the Operations Lead ensures the store operates at its highest potential.

Customer:

• STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
• Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• KPIs: Stack Leadership Segment: CVR and Revenue

Operations:

• Inventory: Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Order Fulfillment: Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Storage & Organization: Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
• Systems & Technology: Proficient in using point-of-sale systems, inventory management software, and other retail technology.
• Supplies: Maintain organizational integrity of our BOH up to and including store supplies such as display inventory, sellable inventory and packaging.
• Shrink: Accountable for mitigating internal, external and administrative loss of product.
• Escalations: Identify and elevate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross-functional teams to resolve.
• KPIs: IS Receiving Time (24 Hours), Time to Pack, Inventory Accuracy
• Merchandising: Ensure Mejuri brand standards of visual presentation, cleanliness and functionality are upheld
• Campaigns: Execute and/or participate in the implementation and maintenance of all retail campaign signage and windows in your location.
• Fixtures & Maintenance: Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
• Visual Standards: Coach and inform all store team members on updates or changes to Visual Merchandising standard practices.
• Escalations: Flag, identify and action any inefficiencies

People:

• Onboarding: Participate in the successful integration of new talent to our store teams.
• Assessing: Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Engaging: Build healthy relationships with our people and establish a positive and engaging work environment.
• Employee Relations: Adhere to and validate our policies and compliance practices.

What you’ll bring to the team:

• Experience in a high volume retail environment.
• Experience managing standards and procedures.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills
• Critical thinking ability - identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Benefits at Mejuri:

• US & CA ONLY: Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind.
• US ONLY: Opportunity to utilize 401(k) & commuter benefits plans.
• UK ONLY: Comprehensive medical benefits including PMI, Cashplan, and Pension program
• Paid time off – inclusive of vacation and sick days.
• 4 months of 80% parental leave salary top-up and personalized return to work plans.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in-house retail learning program

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $31.00 - $35.00 per hour based on a candidate’s experience and qualifications.

Our values are:

RAISE THE BAR | Stay Curious, Share/Seek Feedback, and Strive for Excellence

CUSTOMER OBSESSED | Get close to the customer and prioritize them in our decisions

EMPOWERED OWNERS | Treat the company like your own, take initiative

FIND A WAY | Seek simple, creative solutions, and act fast

DRIVE RESULTS | Be clear on your goals and be relentless in achieving them

TEAM FIRST| Value team success over personal ego

Accommodation / Accessibility:

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.