Retail Operations Lead - Fresh Produce & Service

BigFresh Produce Pty Ltd; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

BigFresh Produce Pty Ltd in Melbourne is seeking a Retail Operations Leader to oversee daily store activities, ensure efficient operations and achieve business objectives while maintaining high standards of freshness and quality.

You will lead a multi-skilled team, plan rosters, manage inventory, liaise with suppliers, monitor budgets, and drive customer service excellence and merchandising across fruit, veg and grocery departments.

Qualifications

• Experience leading a retail team in grocery or fresh foods.
• Strong inventory and stock control knowledge.
• Ability to analyse sales data and manage budgets.
• Excellent customer service and conflict-resolution skills.
• Understanding of workplace health and safety practices.

Responsibilities

• Retail Operations: Oversee and coordinate daily store activities, ensuring efficient operations and consistent achievement of objectives.
• Business Planning: Develop operational plans and store policies to improve productivity, sales performance and profitability.
• Team Leadership: Manage recruitment, training, evaluations, schedules and development to maintain a productive team.
• Inventory Management: Oversee purchasing, stock control, inventory records and replenishment to reduce wastage.
• Supplier Management: Establish relationships, negotiate purchasing and coordinate deliveries.
• Sales & Budget Management: Monitor targets, analyse performance and control operational costs.
• Customer Service: Maintain high service standards and resolve escalations.
• Merchandising: Manage product presentation, promotions, pricing and store layouts.
• Quality Control: Monitor freshness, storage and handling of produce and grocery items.

Skills

Leadership

Staff supervision

Communication

Inventory management

Budget management

Sales analysis

Customer service

Merchandising

Regulatory compliance

Job description

BigFresh Produce Pty Ltd in Melbourne is seeking a Retail Operations Leader to oversee daily store activities, ensure efficient operations and achieve business objectives while maintaining high standards of freshness and quality.

You will lead a multi-skilled team, plan rosters, manage inventory, liaise with suppliers, monitor budgets, and drive customer service excellence and merchandising across fruit, veg and grocery departments.