Retail Operations Data Analyst

HARLI + HARPA; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Generous discounts across HARLI + HAR6

Career development opportunities

Collaborative team environment

Job summary

HARLI + HARPA is seeking a Retail Operations Data Analyst to support performance across our store network. You’ll analyse retail data, monitor wage budgets, track stock loss and contribute to stocktakes with actionable insights to improve efficiency and profitability.

In this hands-on role, you’ll develop reports and dashboards, monitor KPIs against budgets, and partner with Retail Operations and Finance to drive wage planning and operational improvements.

Qualifications

• Previous experience in a Retail Operations Analyst, Data Analyst or comparable analytical role.
• Experience within a retail environment, ideally across a multi-site store network.
• Strong analytical and problem-solving skills with the ability to interpret data, identify trends and provide practical recommendations.
• Advanced Microsoft Excel skills, including pivot tables, lookups and data analysis.
• Experience developing reports, dashboards and operational performance analysis.
• Understanding of retail operational metrics, including wage budgets, labour productivity, stock loss and inventory accuracy.
• Knowledge of stocktake processes, inventory management and loss prevention controls.
• Strong attention to detail, organisational skills and ability to manage competing priorities.
• Effective communication and stakeholder management skills, with the ability to present complex data clearly.

Responsibilities

• Analyse retail operational data to identify trends, performance gaps, risks and opportunities for improvement across the store network.
• Prepare and maintain regular reporting on key operational metrics, including sales, labour costs, stock loss, inventory accuracy and store productivity.
• Develop and maintain reports and dashboards to provide accurate, timely and actionable insights to retail leadership.
• Monitor store performance against KPIs, budgets and operational benchmarks, highlighting variances and recommending corrective actions.
• Provide ad hoc analysis to support operational decisions, business initiatives and performance improvement activities.
• Monitor and analyse store wage expenditure against approved budgets, forecasts and sales performance.
• Prepare regular wage reporting, identifying variances, trends and opportunities to improve labour efficiency.
• Analyse workforce productivity measures, including wages as a percentage of sales, sales per labour hour and roster efficiency.
• Partner with Retail Operations and Finance to support wage budget planning, forecasting and labour allocation decisions.
• Identify stores operating outside expected labour parameters and provide insights to support corrective action.
• Monitor and analyse stock loss, shrinkage and inventory discrepancies across the retail network.
• Identify unusual stock movements, transactions and trends that may indicate operational weaknesses or potential loss prevention risks.
• Prepare loss prevention reporting, highlighting high-risk stores, recurring issues and opportunities to strengthen controls.
• Work with relevant stakeholders to investigate stock discrepancies and support the resolution of identified issues.
• Support the implementation and monitoring of loss prevention initiatives and operational controls.
• Support the planning, coordination and analysis of store stocktakes and cycle counts across the retail network.
• Monitor stocktake completion, accuracy and compliance with established procedures.
• Analyse stocktake results, investigate material variances and identify recurring discrepancies.
• Partner with Retail Operations, Inventory and Finance to support the reconciliation and resolution of stocktake discrepancies.
• Recommend improvements to stocktake processes, inventory accuracy and operational controls.
• Monitor compliance with key retail operational procedures, controls and reporting requirements.
• Identify operational inefficiencies and recommend improvements to store processes and performance.
• Support the standardisation and automation of retail reporting to improve accuracy, efficiency and visibility.
• Assist with the implementation of new reporting tools, systems and operational initiatives.
• Collaborate with Retail Operations, Finance and other stakeholders to support business priorities and continuous improvement.

Skills

Analytical thinking

Problem solving

Stakeholder management

Effective communication

Commercial acumen

Education

Tertiary qualification in Business/Commerce/Data Analytics

Tools

Excel

Pivot tables

VLOOKUP / XLOOKUP

Dashboards

Job description

As our Retail Operations Data Analyst, you'll play a key role in supporting the performance, efficiency and profitability of our growing retail network. Reporting to the Retail Operations Manager, you'll analyse retail performance data, monitor wage budgets, identify stock loss and shrinkage, support stocktake processes and provide actionable insights to drive operational improvements.

This is a hands-on role with plenty of variety, and a great opportunity for someone with strong analytical skills and a commercial mindset to make a meaningful impact in a fast-paced, growing retail business.

Key responsibilities

Retail Performance Analysis and Reporting

Analyse retail operational data to identify trends, performance gaps, risks and opportunities for improvement across the store network.

Prepare and maintain regular reporting on key operational metrics, including sales, labour costs, stock loss, inventory accuracy and store productivity.

Develop and maintain reports and dashboards to provide accurate, timely and actionable insights to retail leadership.

Monitor store performance against KPIs, budgets and operational benchmarks, highlighting variances and recommending corrective actions.

Provide ad hoc analysis to support operational decisions, business initiatives and performance improvement activities.

Wage Budgeting and Labour Analysis

Monitor and analyse store wage expenditure against approved budgets, forecasts and sales performance.

Prepare regular wage reporting, identifying variances, trends and opportunities to improve labour efficiency.

Analyse workforce productivity measures, including wages as a percentage of sales, sales per labour hour and roster efficiency.

Partner with Retail Operations and Finance to support wage budget planning, forecasting and labour allocation decisions.

Identify stores operating outside expected labour parameters and provide insights to support corrective action.

Loss Prevention and Stock Control

Monitor and analyse stock loss, shrinkage and inventory discrepancies across the retail network.

Identify unusual stock movements, transactions and trends that may indicate operational weaknesses or potential loss prevention risks.

Prepare loss prevention reporting, highlighting high-risk stores, recurring issues and opportunities to strengthen controls.

Work with relevant stakeholders to investigate stock discrepancies and support the resolution of identified issues.

Support the implementation and monitoring of loss prevention initiatives and operational controls.

Stocktakes and Inventory Accuracy

Support the planning, coordination and analysis of store stocktakes and cycle counts across the retail network.

Monitor stocktake completion, accuracy and compliance with established procedures.

Analyse stocktake results, investigate material variances and identify recurring discrepancies.

Partner with Retail Operations, Inventory and Finance to support the reconciliation and resolution of stocktake discrepancies.

Recommend improvements to stocktake processes, inventory accuracy and operational controls.

Operational Controls and Process Improvement

Monitor compliance with key retail operational procedures, controls and reporting requirements.

Identify operational inefficiencies and recommend improvements to store processes and performance.

Support the standardisation and automation of retail reporting to improve accuracy, efficiency and visibility.

Assist with the implementation of new reporting tools, systems and operational initiatives.

Collaborate with Retail Operations, Finance and other stakeholders to support business priorities and continuous improvement.

What we're looking for

Previous experience in a Retail Operations Analyst, Data Analyst or comparable analytical role.

Experience within a retail environment, ideally across a multi-site store network.

Strong analytical and problem-solving skills, with the ability to interpret data, identify trends and provide practical recommendations.

Advanced Microsoft Excel skills, including pivot tables, lookups and data analysis.

Experience developing reports, dashboards and operational performance analysis.

Understanding of retail operational metrics, including wage budgets, labour productivity, stock loss and inventory accuracy.

Knowledge of stocktake processes, inventory management and loss prevention controls.

Strong attention to detail, organisational skills and ability to manage competing priorities.

Effective communication and stakeholder management skills, with the ability to present complex data clearly.

A proactive, solutions-focused approach, with strong commercial awareness and a commitment to accuracy and continuous improvement.

The ability to work collaboratively, demonstrate initiative and manage competing priorities in a fast-paced environment.

A relevant tertiary qualification in Business, Commerce, Finance, Data Analytics or a related discipline is highly regarded.

What we offer

• The opportunity to contribute to a growing, ambitious brand
• Exposure to retail operations and performance analysis across our expanding global store network
• The opportunity to influence operational decisions and drive meaningful business improvements
• A collaborative, supportive team environment
• Career development and progression opportunities
• Generous discounts across the HARLI + HARPA range

About us

HARLI + HARPA is an Australian jewellery brand that creates unique and accessible keepsakes to style, stack, and adorn your self-expression. With a strong focus on customer experience, we strive to provide exceptional service and a unique shopping experience across our growing network of stores. As a dynamic, forward-thinking company, we are constantly seeking talented individuals to help us achieve our ambitious growth objectives.