Retail Manager: Lead Team, Elevate Customer Experience

Chemist Warehouse; Sydney; On-site; AUD 38,573,000 - 55,104,000; Full time

Benefits offered by this job

Staff discounts across brands

Ongoing training & development

Flexible rosters

Job summary

Chemist Warehouse Birkenhead Point is hiring a Retail Manager to lead and develop a fast-paced team while delivering exceptional customer service. You will work closely with the Managing Pharmacist to drive store performance and guest experience.

You’ll benefit from ongoing training, staff discounts across brands, and flexible rosters designed to support work-life balance. This role emphasizes leadership, process improvement, and a positive workplace culture.

Qualifications

• Experience in retail management or a leadership role in a store environment.
• Strong customer service focus with ability to resolve issues.
• Proven ability to lead and develop a team and manage staffing.

Responsibilities

• Lead and manage store team alongside the Managing Pharmacist.
• Oversee daily operations and customer service queries.
• Coordinate recruitment, onboarding, and staff training.
• Ensure store policies and safety procedures are followed.
• Maintain stock accuracy and assess replenishment needs.
• Foster a positive team culture and staff recognition.

Skills

Customer service

Leadership

Communication

Problem solving

Attention to detail

Computer literacy

Team coordination

Staff development

Job description

Chemist Warehouse Birkenhead Point is hiring a Retail Manager to lead and develop a fast-paced team while delivering exceptional customer service. You will work closely with the Managing Pharmacist to drive store performance and guest experience.

You’ll benefit from ongoing training, staff discounts across brands, and flexible rosters designed to support work-life balance. This role emphasizes leadership, process improvement, and a positive workplace culture.