Retail Manager - Chemist Warehouse Birkenhead Point Nsw

Chemist Warehouse; Sydney; On-site; AUD 38,573,000 - 55,104,000; Full time

Benefits offered by this job

Staff discounts across brands

Ongoing training & development

Flexible rosters

Job summary

Chemist Warehouse Birkenhead Point is hiring a Retail Manager to lead and develop a fast-paced team while delivering exceptional customer service. You will work closely with the Managing Pharmacist to drive store performance and guest experience.

You’ll benefit from ongoing training, staff discounts across brands, and flexible rosters designed to support work-life balance. This role emphasizes leadership, process improvement, and a positive workplace culture.

Qualifications

• Experience in retail management or a leadership role in a store environment.
• Strong customer service focus with ability to resolve issues.
• Proven ability to lead and develop a team and manage staffing.

Responsibilities

• Lead and manage store team alongside the Managing Pharmacist.
• Oversee daily operations and customer service queries.
• Coordinate recruitment, onboarding, and staff training.
• Ensure store policies and safety procedures are followed.
• Maintain stock accuracy and assess replenishment needs.
• Foster a positive team culture and staff recognition.

Skills

Customer service

Leadership

Communication

Problem solving

Attention to detail

Computer literacy

Team coordination

Staff development

Job description

Start your career as a Retail Manager with CWH Birkenhead Point!

Retail Leadership That Moves Product and People

• Flexible working hours and competitive hourly rates

• Ongoing training and professional development provided

• Staff discounts across Chemist Warehouse, Ultra Beauty, Amcal, Discount Drug Stores and Chemist Warehouse Optometry stores

About the Opportunity

This is an exciting opportunity for a Retail Manager to join our fast-paced, growing business! The primary role of the Retail Manager is to lead and manage employees, working alongside the Managing Pharmacist.

What's in it for you?

• You’ll have access to ongoing training and support to grow your career

• Enjoy a positive team culture with great perks like staff discounts, recognition, and regular celebrations

• We prioritise your wellbeing with a confidential Employee Assistance Program (EAP)

• Flexible rosters help you balance work and life

• We’re committed to creating a workplace where people feel valued, with service recognition and end-of-year awards!

A typical day might look like:

• Assisting with customer service queries

• Coordinating staff recruitment

• Coordinating staff training and development activities

• Ensuring organisational policies and procedures are followed

• Maintaining workplace Occupational Health and Safety

• Resolving staffing issues and stock discrepancies

• Supporting and contributing a cooperative organisational culture

About you:

• Ability to manage underperforming staff and other staffing issues that may arise

• Dedicated work ethic

• Effective leadership and management skills

• Efficient problem-solving skills

• Excellent customer service skills

• Eye for detail and accuracy

• Proficiency in using computer systems

• Strong communication skills among all stakeholders

Other store locations!

Balmain Darling St CWH

Five Dock CWH

Our team members work in our pharmacies throughout their shift, often standing for long periods. Stock replenishment can involve repeated movements and lifting heavier items, so please keep this in mind when applying.

About us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.