Retail Manager: Lead Store Ops & Growth

Wix; Newcastle-Maitland; On-site; AUD 80,000 - 82,000; Full time

Job summary

Metro Petroleum Heatherbrae is seeking a Retail Manager to oversee daily store operations at 206 Adelaide St, Heatherbrae, NSW 2324. The role requires 1–2 years in a similar position and an AQF diploma or similar qualification.

You will lead staff, manage schedules, maintain stock, and drive sales while ensuring high service standards. Responsibilities include staff coaching, inventory management, supplier liaison, and promoting in-store campaigns.

Qualifications

• AQF Associate Degree, Advanced Diploma or Diploma with 1–2 years experience in a similar role.

Responsibilities

• Oversee daily store operations, ensuring smooth workflow and high service standards.
• Coordinate staff schedules, training programs and task assignments to optimise store efficiency.
• Maintain store appearance with well-stocked, organised shelves reflecting the store's culture.
• Lead team performance reviews, provide coaching, and support staff development.
• Track inventory levels and place orders to meet demand.
• Liaise with suppliers and manage deliveries for timely restocking of popular items.
• Address customer inquiries and resolve complaints to ensure positive shopping experience.
• Develop and execute in-store promotions to boost foot traffic and sales.
• Assist with daily sales tracking, basic bookkeeping and inventory audits.
• Enforce health and safety protocols to maintain a safe environment.

Skills

Leadership

Inventory systems

POS operations

Communication

Customer service

Flexibility

Education

AQF Associate Degree/Advanced Diploma/Diploma

Tools

POS system

Job description

Metro Petroleum Heatherbrae is seeking a Retail Manager to oversee daily store operations at 206 Adelaide St, Heatherbrae, NSW 2324. The role requires 1–2 years in a similar position and an AQF diploma or similar qualification.

You will lead staff, manage schedules, maintain stock, and drive sales while ensuring high service standards. Responsibilities include staff coaching, inventory management, supplier liaison, and promoting in-store campaigns.