Retail Manager CWH Goulburn NSW

Chemist Warehouse; Goulburn; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Recognition & end-of-year awards

Employee Assistance Program (EAP)

Flexible rosters

Job summary

Chemist Warehouse in Goulburn NSW is seeking a Retail Manager to lead our busy store, oversee team performance, and work closely with the Managing Pharmacist to deliver outstanding customer service.

You will coordinate recruitment and training, ensure policy compliance and OH&S, manage stock integrity, and foster a collaborative, high-energy store culture.

Qualifications

• Track record leading retail teams in fast-paced environments.
• Experience managing staff performance and recruitment.
• Strong communication with store teams and stakeholders.
• Proficient with store computer systems and POS.
• Ability to identify and resolve stock discrepancies.

Responsibilities

• Enhance customer service quality and resolve issues.
• Coordinate staff recruitment and onboarding.
• Coordinate staff training and development.
• Ensure compliance with policies and procedures.
• Maintain workplace safety standards.
• Resolve staffing and stock discrepancies.
• Foster cooperative team culture.

Skills

Leadership

Staff management

Communication

Problem solving

Attention to detail

Computer systems

Job description

Start your career as a Retail Manager at CWH Goulburn NSW

About the Opportunity

This is an exciting opportunity for a Retail Manager to join our fast-paced, growing business! The primary role of the Retail Manager is to lead and manage employees, working alongside the Managing Pharmacist.

What's in it for you?

You’ll have access to ongoing training and support to grow your career

Enjoy a positive team culture with great perks like staff discounts, recognition, and regular celebrations

We prioritise your wellbeing with a confidential Employee Assistance Program (EAP)

Flexible rosters help you balance work and life

We’re committed to creating a workplace where people feel valued, with service recognition and end-of-year awards!

A typical day might look like:

Assisting with customer service queries

Coordinating staff recruitment

Coordinating staff training and development activities

Ensuring organisational policies and procedures are followed

Maintaining workplace Occupational Health and Safety

Resolving staffing issues and stock discrepancies

Supporting and contributing a cooperative organisational culture

About you:

Ability to manage underperforming staff and other staffing issues that may arise

Dedicated work ethic

Effective leadership and management skills

Efficient problem-solving skills

Eye for detail and accuracy

Proficiency in using computer systems

Strong communication skills among all stakeholders

What’s next?

Submit your application form and resume

Shortlisted applicants will be contacted by the hiring manager for an on-site interview at their preferred store

Successful interviewees will be offered a position

The successful applicant must meet National Criminal History Check requirements and hold appropriate working rights

About us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand the reach.