Retail Coordinator CWH Hamilton NSW

MyChemist Retail Group; Newcastle; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Recognition programs

Employee Assistance Program (EAP)

Job summary

Sigma Healthcare is seeking a Retail Coordinator for a Chemist Warehouse site in Hamilton, NSW. This hands-on leadership role supports front-of-pharmacy operations and delivers an outstanding customer experience.

You will supervise frontline team members, uphold service standards, and drive stock control, merchandising, and store presentation in a fast-paced retail environment.

Qualifications

• Senior pharmacy/retail experience is preferred.
• Strong customer service and communication skills.
• Ability to supervise and coach frontline team members.
• Knowledge of pharmacy or retail products and services.

Responsibilities

• Assist customers with pharmacy and non-pharmacy products.
• Support prescription workflows where required.
• Supervise and mentor Pharmacy Assistants.
• Manage stock, merchandising, and store presentation.
• Lead promotional activity and ensure price accuracy.
• Maintain compliance with store procedures and safety standards.

Skills

Senior pharmacy assistant

Customer service

Team supervision

Attention to detail

Education

Certificate III in Community Pharmacy or Retail

Job description

Start your career as a Retail Coordinator at CWH Hamilton NSW

About the Opportunity

We have an exciting opportunity for a Retail Coordinator to join our pharmacy team. In this hands-on leadership role, you will support the day-to-day operations of the front of pharmacy while delivering an exceptional customer experience.

You will play a key role in supervising and guiding frontline team members, ensuring high standards of service, compliance, and product knowledge across the store. This is a fantastic opportunity for an experienced senior pharmacy or retail assistant ready to step into a leadership position.

What's in it for you?

Opportunity to step into a leadership and development role

Work with a supportive and experienced pharmacy team

Ongoing training to expand your product knowledge and leadership capability

A fast-paced and rewarding retail environment

Career progression opportunities within a growing national network

You’ll have access to ongoing training and support to grow your career

Enjoy a positive team culture with great perks like staff discounts, recognition, and regular celebrations

We prioritise your wellbeing with a confidential Employee Assistance Program (EAP)

We’re committed to creating a workplace where people feel valued, with service recognition and end-of-year awards!

A typical day might look like:

Assisting customers with a wide range of pharmacy products, including vitamins, personal care, baby care, first aid, and over-the-counter medicines

Providing guidance on Pharmacy Medicines and supporting prescription workflows where required

Supervising and supporting Pharmacy Assistants to ensure high standards of service

Coaching and mentoring team members, including assisting with training and development

Managing stock levels, merchandising, and maintaining store presentation standards

Supporting promotional activity and ensuring pricing and displays are accurate

Handling customer queries and resolving complaints professionally

Working closely with the Retail Manager to achieve sales targets and KPIs

Ensuring compliance with store procedures, safety standards, and company policies.

Responsibilities:

Always keep customer and employee information private and strictly confidential

Attend and as and when required assist with conducting staff meetings

Support and comply with all business and store policies and procedures

Maintain good working knowledge of the store’s systems and processes

Assist with maintaining security procedures in store and any store emergencies

Lead by example and promote a positive working environment

Present and conduct yourself in a professional manner at all times, in line with the company’s Code of Conduct

Take all reasonable care for your own and others safety and wellbeing while at work including ensuring staff under your supervision comply with safety instructions and operating procedures

Perform any other reasonable duties as requested by your Manager.

About you:

Experience as a senior pharmacy assistant or retail professional (Certificate III in Community Pharmacy or Retail highly regarded)

Strong customer service skills with the ability to build rapport and trust

Proven ability to supervise, coach, and support team members

Sound knowledge of pharmacy or retail products and services

Strong attention to detail with experience in stock control and merchandising

Ability to work in a fast-paced environment and manage competing priorities

A proactive, positive attitude with a strong sense of accountability.

NOTE: Our team members work in our pharmacies throughout their shift, often standing for long periods. Stock replenishment can involve repeated movements and lifting heavier items, so please keep this in mind when applying.

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.