Retail Manager

ZEAL RIT PTY LTD T/A NEXT GEN Talent; Canberra; On-site; AUD 80,000 - 82,000; Full time

Job summary

ZEAL RIT PTY LTD T/A NEXT GEN Talent, Majura ACT, seeks a Retail Manager to oversee the Oporto restaurant at Majura Park Shopping Centre. Lead staff, ensure top service, and drive quality and compliance.

Role focuses on staffing, rostered scheduling, stock control, supplier coordination and achieving KPIs while maintaining brand standards and customer satisfaction.

Qualifications

• AQF diploma or higher with 3+ years in a similar role.
• Experience in overseeing daily restaurant operations.
• Ability to recruit, train and supervise staff.

Responsibilities

• Manage daily operations of the Oporto restaurant to ensure efficient service.
• Recruit, train, supervise and schedule staff.
• Monitor compliance with food safety, hygiene and health/safety policies.
• Oversee inventory, stock control, orders and supplier coordination.
• Monitor sales, labour costs and other operating expenses to meet targets.
• Promote promotions to boost sales and customer satisfaction.
• Prepare operational reports for management.

Skills

Retail management

Customer service

Staff leadership

Stock control

Sales targets

Education

AQF diploma

Job description

ZEAL RIT PTY LTD T/A NEXT GEN Talent - Majura ACT

Next Gen Talent

Business name: - LH &TW PTY LTD

Job Title: Retail Manager

Location of Work: - Shop TN 32 Majura Park Shopping Centre 18 Spitfire Ave. , Majura, ACT 2609

Salary - $79,500 to $82,000 plus Super

About the company: - LH & TW Pty Ltd, operating an Oporto restaurant at Majura Park Shopping Centre, is seeking an experienced and motivated Retail Manager to oversee the day-to-day operations of the business. The successful candidate will be responsible for managing staff, maintaining high customer service standards, ensuring food safety and quality compliance, and achieving operational and financial targets.

Minimum requirement

• AQF associate degree, Advanced Diploma or Diploma in the relevant field and 3+ years' experience in a similar role.

Roles and Responsibilities

• Manage and coordinate the daily operations of the Oporto restaurant to ensure efficient service and smooth business operations.
• Recruit, train, supervise and motivate staff, including preparing rosters and allocating duties.
• Monitor staff performance and ensure compliance with workplace policies, procedures and service standards.
• Maintain high standards of customer service and promptly resolve customer complaints and feedback.
• Oversee inventory management, stock ordering, supplier coordination and stock control to minimise wastage.
• Monitor sales performance, revenue, labour costs and other operating expenses to achieve business objectives.
• Ensure compliance with food safety, hygiene, workplace health and safety and other applicable regulatory requirements.
• Maintain appropriate food preparation, storage, cleanliness and restaurant presentation standards.
• Implement promotional activities and strategies to improve sales, customer satisfaction and business performance.
• Prepare operational reports and communicate business performance, staffing and operational issues to management.
• Ensure the restaurant complies with Oporto brand standards and operational procedures.

Skills & Qualities Required:

• Passion for the retail sector and providing exceptional customer service.
• Ability to lead, inspire, and motivate a team to meet high service standards.
• Proven success in meeting sales, wage, and stock loss targets.
• Strong skills in stock management and loss prevention.
• Results-oriented mindset with a focus on driving sales and achieving KPIs