Retail Manager

Specsavers Pty. Ltd.; Burwood; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Two free pairs of glasses per year

Birthday leave

Volunteer leave

Specsavers Perks App – exclusive staff

Job summary

Specsavers Pty. Ltd. in Burwood, NSW is seeking a Store Manager to lead a high-performing team and drive smooth daily operations. You will support the Retail Director, oversee customer experiences, budgets, and stock management to deliver outstanding service.

You’ll shape your career through leadership development, partner with brands, and benefit from our generous perks including two free glasses annually and employee discounts. This role is full-time and on-site in Australia.

Qualifications

• Experience leading a team in retail or healthcare; leadership is essential.
• Ability to communicate clearly with diverse groups and stakeholders.
• Passion for delivering outstanding customer service and aftercare.
• Proven ability to work collaboratively and build rapport with customers.

Responsibilities

• Lead and motivate a high performing team through rostering and training.
• Oversee daily store operations, ensuring strong customer service and standards.
• Manage budgets, monitor expenses and set targets for growth.
• Coach the team to deliver exceptional service and handle customer issues.
• Ensure compliance with company policies and stock/roster processes.

Skills

Team Leadership

Strong Communication

Customer Service Passion

Team Player

Job description

• Shape your future with leadership & career development
• Two FREE pairs of glasses per year! Plus, family and friend's discount
• Supportive Employee Assistance and Wellbeing Programs

We make a difference to people’s lives every single day. Do you want to be part of that?

The Role: Full Time

As a Store Manager at Specsavers, you’ll not only shape a team – you'll shape your own career journey too. In this role, you will support the Retail Director and keep your eye on ensuring smooth daily operations through the below:

• Team Leadership: Lead and motivate a high performing team through effective rostering, training, performance reviews, and recruitment of new team members.
• Store Management: Oversee daily operations, ensuring excellent customer service, retail standards, and efficient store flow.
• Business Performance: Manage budgets, monitor expenses, set targets, and use marketing tools to drive growth.
• Customer Service: Ensure exceptional customer experiences by coaching the team to deliver outstanding service.
• Compliance & Best Practices: Ensure adherence to company policies, industry standards, and efficient stock and roster management.

Feel a sense of purpose in a career that’s going places:

• Whether you’re already in leadership or ready for the next step, this Store Manager role could be your pathway to future store partnership - don’t take our word for it! Watch this to hear from our amazing team!

Our store teams bring the vision - join us and add yours:

• Who Are You? You have previous experience leading a team in a retail or healthcare setting. While industry-specific experience is a plus, it’s not a must.
• Strong Communication & Interpersonal Skills: Excellent ability to build strategic relationships with a diverse range of people.
• Customer Service Passion: A genuine passion for delivering exceptional customer service and aftercare.
• Team Player: Ability to work cohesively and productively within a team, while building rapport with customers.

Perks, Perks, Perks - Our Offer to You:

• Build your eye for fashion and have the chance to work with well-known brands such as Vivenne Westwood, Mimco, Alex Perry, Ted Baker, Tommy Hilfiger, florence by mills and more!
• Two free pairs of glasses each year
• Birthday leave and Volunteer leave
• Access to Specsavers Perks App – exclusive discounts and shopping program with multiple Australian retailers and grocers!

Your Future is Looking Bright – so, what are you waiting for?

At Specsavers, we’re all about helping you see the best version of yourself—by creating a workplace that empowers and supports you to reach your full potential. You’ll find us in 10 countries globally, employing over 48,900 incredible people – and we want YOU to join us!

At Specsavers we believe a diverse, inclusive and flexible culture enables our people to bring their whole selves to work and be proud of doing so.