Retail & Insurance Specialist – Traralgon

RACV; Traralgon; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

50% off Insurance policies

Free Roadside Assistance

Staff Discounts on Accommodation

Job summary

RACV Retail Outlet in Traralgon is seeking a customer service specialist to support RACV members both in-store and over the phone with enquiries on Home & Car Insurance, Emergency Assistance, Travel Insurance and attraction tickets.

The role blends frontline customer service with training and a 6-week roster cycle, aiming to deliver exceptional member experiences and measurable outcomes. Previous sales exposure is valued but not essential.

Qualifications

• Face-to-face customer service experience.
• Over-the-phone customer service experience.
• Experience achieving sales targets and KPIs is highly regarded.
• Self-driven and motivated to succeed.
• Proficient in navigating multiple systems.
• Enthusiastic, resilient and team‑oriented.

Responsibilities

• Assist members in-store and by phone with inquiries on Home & Car Insurance, Emergency Assistance, Travel Insurance and Attraction tickets.
• Provide immediate, tailored solutions and educate members on best fit options.
• Support the Memberline Contact Centre with inbound calls.
• Work on a 6-week roster with a mix of shifts and training.
• Contribute to a positive member experience and exceed service standards.

Skills

Face to face customer service

Phone-based customer service

Sales targets & KPI's

Team environment

Multi-system navigation

Job description

RACV Retail Outlet in Traralgon is seeking a customer service specialist to support RACV members both in-store and over the phone with enquiries on Home & Car Insurance, Emergency Assistance, Travel Insurance and attraction tickets.

The role blends frontline customer service with training and a 6-week roster cycle, aiming to deliver exceptional member experiences and measurable outcomes. Previous sales exposure is valued but not essential.