Retail Coordinator - CWH Traralgon VIC

Chemist Warehouse; Traralgon; On-site; AUD 60,000 - 86,000; Full time

Benefits offered by this job

Staff discounts

Recognition

End-of-year awards

EAP (Employee Assistance Program)

Career progression

Job summary

Sigma Healthcare is seeking a Retail Coordinator for Chemist Warehouse in Traralgon to lead front-of-store operations and deliver outstanding customer service. You will supervise frontline staff, ensure service quality, and drive store standards in a fast-paced retail pharmacy environment.

This role offers leadership development, ongoing training, staff discounts, and recognition within a supportive national network.

Qualifications

• Strong customer service skills and rapport-building.
• Ability to supervise, coach, and support team members.
• Sound knowledge of pharmacy or retail products and services.

Responsibilities

• Always keep customer and employee information private and strictly confidential.
• Attend and assist with staff meetings as required.
• Support and comply with all business and store policies and procedures.
• Maintain good working knowledge of store systems and processes.
• Assist with maintaining security procedures in store and any emergencies.
• Lead by example and promote a positive working environment.

Skills

Customer service

Team supervision

Coaching

Stock control

Merchandising

Leadership

Education

Certificate III in Community Pharmacy

Retail certification

Job description

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Employment Type: Permanent Full Time

Start your career as a Retail Coordinator - CWH Traralgon

We have an exciting opportunity for a Full Time Retail Coordinator to join our pharmacy team. In this hands‑on leadership role, you will support the day‑to‑day operations of the front of pharmacy while delivering an exceptional customer experience.

You will play a key role in supervising and guiding frontline team members, ensuringhigh standardsof service, compliance, and product knowledge across the store. This is a fantastic opportunity for an experienced senior pharmacy or retail assistant ready to step into a leadership position.

What's in it for you:

Opportunity to step into a leadership and development role

Work with a supportive and experienced pharmacy team

Ongoing training to expand your product knowledge and leadership capability

A fast‑paced and rewarding retail environment

Career progression opportunities within a growing national network

You’llhave access to ongoing training and support to grow your career

Enjoy a positive team culture with greatperkslike staff discounts, recognition, and regular celebrations

We prioritise your wellbeing with a confidential Employee Assistance Program (EAP)

We’recommitted to creating a workplace where people feel valued, with service recognition and end‑of‑year awards!

A typical day might look like:

Assistingcustomers with a wide range of pharmacy products, including vitamins, personal care, baby care, first aid, and over‑the‑counter medicines

Providing guidance on Pharmacy Medicines and supporting prescription workflows whererequired

Supervising and supporting Pharmacy Assistants to ensurehigh standardsof service

Coaching and mentoring team members, including assisting with training and development

A typical day might look like: - continued

Managing stock levels, merchandising, andmaintainingstore presentation standards

Supporting promotional activity and ensuring pricing and displays areaccurate

Handling customer queries and resolving complaints professionally

Working closely with the Retail Manager to achieve sales targets and KPIs

Ensuring compliance with store procedures, safety standards, and company policies.

Responsibilities:

• Always keep customer and employee information private and strictly confidential
• Attend and as and when required assist with conducting staff meetings
• Support andcomply withall business and store policies and procedures
• Maintain good working knowledge of the store’s systems and processes
• Assistwithmaintainingsecurity procedures in store and any store emergencies
• Lead by example and promote a positive working environment

Present and conduct yourself in a professional manner at all times, in line with the company’s Code of Conduct

Take all reasonable care for your own and others safety and wellbeing while at work including ensuring staff under your supervision comply with safety instructions and operating procedures

Perform any other reasonable duties as requested by your Manager.

About you !

Experience as a senior pharmacy assistant or retail professional (Certificate III in Community Pharmacy or Retail highly regarded)

Strong customer service skills with the ability to build rapport and trust

Proven ability to supervise, coach, and support team members

Sound knowledge of pharmacy or retail products and services

Strong attention to detail with experience in stock control and merchandising

Ability to work in a fast‑paced environment and manage competing priorities

A proactive, positive attitude witha strong senseof accountability.

Our team members work in our pharmacies throughout their shift, often standing for long periods. Stock replenishment can involve repeated movements and lifting heavier items, so please keep this in mind when applying.

The successful applicant must meet National Criminal History Check requirements and hold appropriate working rights

About us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse , Amcal , Discount Drug Stores and Ultra Beauty ! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.