Retail Coordinator - CWH Traralgon

Chemist Warehouse; Traralgon; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Staff discounts

Recognition and celebrations

Employee Assistance Program (EAP)

Job summary

Sigma Healthcare, powering pharmacy, invites applications for a Retail Coordinator to lead front-of-store operations in our pharmacy network. In this hands-on leadership role you will supervise frontline team members, set high service standards, and ensure product knowledge across the store.

You will coach and mentor staff, manage stock and merchandising, support promotions, and help achieve sales targets and KPIs while maintaining compliance and safety.

Qualifications

• Experience in supervising frontline team members
• Strong customer service and communication skills
• Ability to manage stock, merchandising and store presentation

Responsibilities

• Assist customers with pharmacy products and services
• Support prescription workflows and Pharmacy Medicines guidance
• Supervise and mentor Pharmacy Assistants
• Coach and develop team members
• Manage stock levels and store presentation
• Support promotions and pricing accuracy
• Address customer queries and handle complaints professionally
• Collaborate with Retail Manager to meet sales targets and KPIs
• Maintain safety, compliance and company policies

Skills

Leadership

Customer service

Staff coaching

Education

Certificate III in Community Pharmacy or Retail

Job description

We have an exciting opportunity for a Retail Coordinator to join our pharmacy team. In this hands-on leadership role, you will support the day-to-day operations of the front of pharmacy while delivering an exceptional customer experience.

You will play a key role in supervising and guiding frontline team members, ensuring high standards of service, compliance, and product knowledge across the store. This is a fantastic opportunity for an experienced senior pharmacy or retail assistant ready to step into a leadership position.

What's in it for you?

Opportunity to step into a leadership and development role

Work with a supportive and experienced pharmacy team

Ongoing training to expand your product knowledge and leadership capability

A fast-paced and rewarding retail environment

Career progression opportunities within a growing national network

You’ll have access to ongoing training and support to grow your career

Enjoy a positive team culture with great perks like staff discounts, recognition, and regular celebrations

We prioritise your wellbeing with a confidential Employee Assistance Program (EAP)

We’re committed to creating a workplace where people feel valued, with service recognition and end-of-year awards!

A typical day might look like:

Assisting customers with a wide range of pharmacy products, including vitamins, personal care, baby care, first aid, and over-the-counter medicines

Providing guidance on Pharmacy Medicines and supporting prescription workflows where required

Supervising and supporting Pharmacy Assistants to ensure high standards of service

Coaching and mentoring team members, including assisting with training and development

Managing stock levels, merchandising, and maintaining store presentation standards

Supporting promotional activity and ensuring pricing and displays are accurate

Handling customer queries and resolving complaints professionally

Working closely with the Retail Manager to achieve sales targets and KPIs

Ensuring compliance with store procedures, safety standards, and company policies.

Responsibilities:

Always keep customer and employee information private and strictly confidential

Attend and as and when required assist with conducting staff meetings

Support and comply with all business and store policies and procedures

Maintain good working knowledge of the store’s systems and processes

Assist with maintaining security procedures in store and any store emergencies

Lead by example and promote a positive working environment

Present and conduct yourself in a professional manner at all times, in line with the company’s Code of Conduct

Take all reasonable care for your own and others safety and wellbeing while at work including ensuring staff under your supervision comply with safety instructions and operating procedures

Perform any other reasonable duties as requested by your Manager.

About you:

Experience as a senior pharmacy assistant or retail professional (Certificate III in Community Pharmacy or Retail highly regarded)

Strong customer service skills with the ability to build rapport and trust

Proven ability to supervise, coach, and support team members

Sound knowledge of pharmacy or retail products and services

Strong attention to detail with experience in stock control and merchandising

Ability to work in a fast-paced environment and manage competing priorities

A proactive, positive attitude with a strong sense of accountability.

NOTE: Our team members work in our pharmacies throughout their shift, often standing for long periods. Stock replenishment can involve repeated movements and lifting heavier items, so please keep this in mind when applying.

The successful applicant must meet National Criminal History Check requirements and hold appropriate working rights

About us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.

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