Retail Consultant - Richmond

Reece; Melbourne; Vor Ort; AUD 50.000 - 60.000; Vollzeit

Benefits dieser Stelle

Performance based bonuses

Paid annual leave

Continuous learning and development

Generous discounts for renovations

Reece Boost cashback & discounts

Paid parental leave

Zusammenfassung

Reece in Richmond is seeking a friendly Retail Consultant to support builders, interior designers and homeowners through their renovation journey, helping them select ideal bathroom products.

You’ll manage showroom activity, build relationships across channels, and drive sales by delivering expert advice, leveraging CRM tools and brand knowledge to win business and deliver outstanding customer experiences.

Qualifikationen

• Build and maintain relationships with staff, customers and suppliers.
• Communicate clearly and proactively across showroom, phone and email.
• Plan and organise multiple tasks to maintain showroom efficiency.

Aufgaben

• Guide showroom customer selections and help them choose bathroom products.
• Grow business through proactive prospecting and new opportunities.
• Manage quotes, orders and project details end-to-end.
• Utilise CRM to track accounts and customer engagement activity.
• Visit sites to build relationships and win work opportunities.
• Maintain showroom standards and drive sales targets.

Kenntnisse

Relationship Building

Communication

Technology Savvy

Organising and planning

Problem Solving

Sales Prospecting

Tools

Salesforce/C360 CRM

Jobbeschreibung

Retail Consultant - RichmondAbout Bathroom LifeWe create dream bathrooms.If you’re a fan of home improvement programs like 'The Block’, then you might already know that for over 100 years, we've turned dream bathrooms into reality. With over 10,000 people located in 900+ branches globally, we’re Australia’s leading supplier of bathroom and plumbing supplies. Whether for a new home or a renovation, we offer expert advice, great service and top brands.About the RoleShowroom Sales Consultants are known as 'Retail Consultant' and as part of the Bathroom Life team in Richmond, you’ll support builders, interior designers and homeowners as they navigate their renovation journey to create their dream bathroom.Your day to dayA typical day will involve:Retail customer selectio ns: Guiding customers and helping them choose the right bathroom productsGrowing business through prospecting : Proactively identifying and pursuing new opportunities to grow sales and market share.Managing your sales funnel end-to-end : Quotes, customer orders and project management — through phone, email and face-to-face contact.Utilising our CRM (Salesforce/C360) : To plan, execute and keep accurate records of your account development and customer engagement activity.Conducting business beyond the showroom : Visiting customer offices and building sites to build relationships, understand project needs and win work.Showroom Experience : Ensure showroom is kept safe and operating smoothly using the Reece S7 Service Standards.Drive Sales & Grow the Business : Achieve personal sales, customer order and quote conversion targets. Prospect for new business and developing existing accounts to grow share of wallet. Manage the full sales funnel from enquiry through to delivery and after-sales.Be a Brand Hero : Be a passionate brand ambassador and storyteller, with strong knowledge of each brand’s products, features, benefits and value.Customer Contact Excellence : Deliver exceptional customer experiences across every channel — showroom, phone, email and on-site. Communicate swiftly, positively and professionally with customers, suppliers and internal teams.Sell the Reece Way : Demonstrate a high level of “Selling the Reece Way” to understand customer needs and deliver customised solutions that build repeat business.Collaborate & Be a Team Player : partnerships within and beyond your immediate team and support the smooth running of the showroom.We’d love to hear from you if you’re someone who has the following capabilitiesRelationship Building : Has the ability to build and maintain strong relationships with the staff, peers, customers and suppliers.Communication : Actively seek and share information, encourage discussion and timely communication using various communication methods.Technology Savvy : Use technology effectively, seeking ways to use technology for the good of the business.Organising and planning : Prioritise multiple competing tasks, plan and organise so that work is completed efficiently.Problem Solving and Decision Making : Approach problems calmly and methodically, involving others as appropriate, obtaining information and acting decisively.Our perks and benefits:Performance based bonusesPaid annual leaveContinuous learning and development programs to support your career goalsGenerous discounts for those looking to renovate their bathroom or kitchenReece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and morePaid parental leaveWhat happens next?After applying, you'll be invited to complete a short 15-20 minute chatbox interview with 5 questions at your own pace. Be sure to check your junk or spam folder if the invitation doesn't appear in your inbox.Reece GroupOur journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.