Retail Business Manager | Luxury Experience & Operations

Talent Solution Partners Pty; Sydney; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Above-market salary package

Clear pathways beyond the boutique

Exposure to international growth

Job summary

Talent Solution Partners Pty is partnering with a luxury, appointment-only studio in Paddington, Australia, for a Store Manager role. You will own end-to-end performance across experience, operations and commercial outcomes, leading a high-performing team and driving growth in a unique retail concept.

You’ll oversee rostering, budget delivery, client journeys, and day-to-day excellence while shaping a culture of accountability and peak performance.

Qualifications

• 6+ years in retail or service-led environments.
• 3+ years in a leadership role.
• Strong commercial and operational capability.
• Exceptional communication skills.
• Track record of leading teams in fast-paced environments.

Responsibilities

• Lead, coach and develop a high-performing team.
• Build a culture where people perform, grow and stay accountable.
• Own rostering, resources and studio performance.
• Drive KPIs, conversion, budgets and commercial results.
• Forecast demand and identify growth opportunities.
• Manage a long-cycle, appointment-led client journey.
• Oversee operational execution and day-to-day excellence.
• Use data to continuously improve performance.
• Lead the studio experience from both people and commercial perspectives.

Skills

Leadership

Retail experience

Commercial acumen

People management

Communication

Job description

26th October, 2026

Forget everything you’ve learnt about traditional retail. If you’re looking for another Store Manager role, this probably isn’t for you. If you’re looking for a business that will challenge you, develop you, and open doors to Melbourne, New York and beyond - keep reading.

The Opportunity

We’re partnering with one of Australia’s most successful privately owned luxury businesses, a brand with a cult following, international growth, and serious commercial momentum.

This is not a traditional boutique. It is an appointment-only, architecturally designed experience space in Paddington where luxury, operations, client experience and commercial performance collide. Think art gallery meets high-performance business.

But here’s what makes it different:

• You’re not running one business.
• You’re effectively running three: experience, operations and commercial performance, all within one studio.
• Client journeys can span up to 12 months from first appointment to final delivery.
• Every detail matters. Every interaction counts.
• This is retail reimagined.

What You’ll Be Doing

You’ll own the end-to-end performance of the studio: people, experience, operations and commercial outcomes.

• Lead, coach and develop a high-performing team
• Build a culture where people perform, grow and stay accountable
• Own rostering, resources and studio performance
• Drive KPIs, conversion, budgets and commercial results
• Forecast demand and identify growth opportunities
• Manage a long-cycle, appointment-led client journey
• Oversee operational execution and day-to-day excellence
• Use data to continuously improve performance
• Lead the studio experience from both a people and commercial perspective

About You

Forget titles. We care about capability. We’re looking for a commercially strong, people-first leader who thrives in complexity, delivers under pressure, and is energised by doing things differently. You may come from retail, luxury, galleries, hospitality, jewellery or any environment where experience, relationships and operations intersect at scale.

You’ll bring:

• 6+ years’ experience in retail or service-led environments
• 3+ years in a leadership role
• Strong commercial and operational capability
• Exceptional communication skills
• A track record of leading teams in fast-paced, high-expectation environments

What You’ll Receive

• Above-market salary package
• A genuinely unique business in Australian retail
• Clear pathways beyond the boutique floor
• Exposure to international growth, including New York
• Mentorship from a highly experienced leadership team
• A role designed for progression, not maintenance

Some roles maintain careers.

This one is designed to accelerate them.