Retail Building Operations Manager

JLL; Ballarat; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Employee discounts

18 weeks maternity leave

Private health insurance discounts

Active social club

Employee assistance program

Novated lease for EV cars

Premium offices

Ballarat on-site location

Job summary

Jones Lang LaSalle (JLL) in Ballarat, VIC, seeks a hands-on Retail Building Operations (Facilities) Manager to maintain shopping centre performance, safety, and customer experience on-site daily.

You will manage building systems, coordinate contractors, maintain budgets, and ensure OH&S compliance while building trusted relationships with retailers and tenants in a dynamic retail environment.

Qualifications

• Proven experience in shopping centre operations or facilities management with a strong understanding of compliance requirements and industry best practice.
• Demonstrated ability to manage budgets, prepare financial forecasts, and deliver cost‑effective operational outcomes.
• Strong technical knowledge of building systems, plant and equipment, and maintenance protocols within a retail property environment.
• Excellent communication skills with the ability to produce clear, concise reports, correspondence, and technical documentation for diverse stakeholders.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and experience using property management or facilities management software.
• Valid driver's license and a clear police record, particularly in relation to financial or other relevant offences.
• Strong interpersonal skills with the ability to build collaborative relationships with retailers, contractors, clients, and internal teams.
• Experience in contract administration, tendering processes, and project management within a retail property environment.

Responsibilities

• On the Ground Every Day: Walk the centre daily, check plant rooms, car parks and common areas; spot issues early and fix quickly.
• Keep Things Running: Maintain building systems and coordinate contractors to ensure uninterrupted operations and safety.
• Health, Safety & Compliance: Ensure fire safety, essential services and OH&S compliance across operations.
• Build relationships with retailers through regular face‑to‑face contact and keep them informed about planned works.
• Budget & Planning: Assist Centre Manager with budgets and capital works planning.

Skills

Facilities management

Budget management

Building systems knowledge

Communication skills

Contract administration

Project management

Driver's license

Education

Tertiary qualification in property management or facilities management or engineering

Tools

MS Office

Facilities management software

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves:

We're looking for a hands‑on Retail Building Operations (Facilities) Manager to take care of Central Square Ballarat & Thompson’s Parkway, keeping everything running smoothly, safely, and looking sharp. This is a on the ground role where you'll be out and about on‑site every day, not just stuck behind a desk.

You’ll be the go‑to person for all things building operations (facilities), from walking the centre and checking that everything’s in top shape, to coordinating contractors, managing maintenance, and making sure our retailers and customers have a safe, well‑maintained environment.

Key Responsibilities include:

This role is all about being present, proactive, and practical. Here’s what a typical week looks like:

• On the Ground Every Day
  • Walk the centre daily, checking plant rooms, car parks, common areas, amenities, and back of house spaces
  • Spot issues before they become problems and get them sorted fast
  • Complete property inspection reports and follow up on actions
• Keeping Things Running
  • Maintain all building systems, plant, and equipment to Australian Standards
  • Coordinate and manage contractors (cleaners, security, HVAC techs, electricians, plumbers etc.)
  • Keep the Preventative Maintenance Schedule up to date and actioned
• Health, Safety & Compliance
  • Make sure fire safety, essential services, and security systems are maintained
  • Ensure OH&S compliance across all operations and contractor activity
  • Respond to incidents, complete reports, and liaise with insurers when needed
  • Be available for after‑hours operational emergencies
• Build strong relationships with retailers through regular face‑to‑face contact
• Keep them informed about planned works, Centre Rules, and WHS requirements
• Manage minor fit‑outs and coordinate building works with minimal disruption
• Budget & Planning Support
  • Assist the Centre Manager prepare budgets
  • Manage the Operational Budget
  • Assist with Capital Works planning and delivery

Sounds like you? This is what we’re looking for:

• Proven experience in shopping centre operations or facilities management with a strong understanding of compliance requirements and industry best practice
• Demonstrated ability to manage budgets, prepare financial forecasts, and deliver cost‑effective operational outcomes
• Strong technical knowledge of building systems, plant and equipment, and maintenance protocols within a retail or commercial property environment
• Excellent communication skills with the ability to produce clear, concise reports, correspondence, and technical documentation for diverse stakeholders
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and experience using property management or facilities management software
• Valid driver's license and a clear police record, particularly in relation to financial or other relevant offences
• Strong interpersonal skills with the ability to build collaborative relationships with retailers, contractors, clients, and internal teams
• Tertiary qualification in property management, facilities management, engineering, or a related field (highly regarded)
• Experience in contract administration, tendering processes, and project management within a retail property environment (highly regarded)

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognize and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location: On‑site –Ballarat, VIC

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at **********@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.