Retail Assistant: Customer Service & Store Support (FT)

Hero Cafe; City of Melbourne; On-site; AUD 42,000 - 54,000; Full time

Job summary

Hero Cafe in Melbourne is seeking a motivated Retail Assistant to join our team in East Melbourne. This permanent, full-time role focuses on delivering excellent customer service, maintaining a tidy store, and supporting daily operations.

You will greet customers, provide product information, process transactions, restock shelves, and help drive store targets through teamwork. No formal education required, but strong communication and a positive attitude are valued.

Qualifications

• No formal education required; GCSEs or equivalent preferred.
• Previous experience in retail or customer service is an advantage but not essential.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team and independently.
• Basic numeracy skills for handling transactions.
• A positive attitude and willingness to learn.

Responsibilities

• Assist customers with their inquiries and provide product information.
• Maintain a clean and organised store environment.
• Restock shelves and ensure products are displayed attractively.
• Process transactions accurately at the till.
• Support promotional activities and sales initiatives.
• Collaborate with team members to achieve store targets.
• Handle customer complaints and feedback professionally.

Skills

Customer service

Communication

Teamwork

Interpersonal skills

Numeracy

Education

GCSEs or equivalent

Job description

Hero Cafe in Melbourne is seeking a motivated Retail Assistant to join our team in East Melbourne. This permanent, full-time role focuses on delivering excellent customer service, maintaining a tidy store, and supporting daily operations.

You will greet customers, provide product information, process transactions, restock shelves, and help drive store targets through teamwork. No formal education required, but strong communication and a positive attitude are valued.