Retail Assistant

Lagardère Travel Retail; Townsville City; On-site; AUD 30,000 - 36,000; Part time

Benefits offered by this job

Parking

Dynamic Airport Environment

Staff Discounts

Career Development

Paid Parental Leave

Employee Referral Program

Wellbeing Leave

Employee Assistance Program

Job summary

LagardèreAWPL is seeking Casual Retail Assistants for The Townsville Airport store. You will help customers with travel must-haves, snacks, magazines and gifts in a fast-paced, dynamic airport environment.

Join a vibrant team delivering friendly service and upbeat shopping experiences. Ideal candidates bring passion for customer service and sales, a confident, professional demeanor, and flexible availability across mornings, nights, weekends and holidays.

Qualifications

• Passion for customer service & sales.
• Confident communicator with a positive attitude.
• Well-groomed & professionally presented.
• Retail and sales experience is a great plus.
• Flexible availability (early mornings, nights, weekends & holidays).
• Valid working rights & ability to obtain an Aviation Security ID Card.

Responsibilities

• Deliver outstanding customer service & expert product recommendations.
• Stay ahead of trends with ongoing professional training.
• Keep the store looking vibrant & well-stocked.
• Process transactions smoothly & efficiently.
• Assist customers with queries in a friendly, professional manner.

Skills

Customer service

Sales

Communication

Professional presentation

Flexible availability

Job description

Love Retail? Join Our Team

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role:

At The Townsville Store pick up travel must-haves, local souvenirs, and in‑flight snacks all in one place. The Townsville Store offers a handy selection of convenience items, drinks, magazines, and gift ideas – perfect for a quick shop before boarding.

We’re looking for Casual Retail Assistants to join our team at Townsville Airport. If you love customer service, fast‑paced environments, and making shopping fun, this is your chance to shine!

• Store operates 4:45am-10:00pm
• Flexible availability across the 7 days AM/PM highly regarded!

What You’ll Do:

• Deliver outstanding customer service & expert product recommendations
• Stay ahead of trends with ongoing professional training
• Keep the store looking vibrant & well‑stocked
• Process transactions smoothly & efficiently
• Assist customers with queries in a friendly, professional manner

What We’re Looking For:

• Passion for customer service & sales
• Confident communicator with a positive attitude
• Well‑groomed & professionally presented
• Retail and sales experience is a great plus
• Flexible availability (early mornings, nights, weekends & holidays)
• Valid working rights & ability to obtain an Aviation Security ID Card

Perks & Benefits:

• Parking – Based on location we offer free/subsidised airport parking for our employees
• Dynamic Airport Environment – Work where no two days are the same
• Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages
• Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
• Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer‑funded top‑up paid parental leave scheme + additional personal leave entitlements
• Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end‑of‑year bonus
• Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day
• Employee Assistance Program – Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.