Retail Assistant

Lagardere Travel Retail; Mackay Regional; On-site; AUD 28,000 - 34,000; Full time

Benefits offered by this job

Parking

Dynamic Airport Environment

Staff Discounts

Career Development

Paid Parental Leave

Employee Referral Program

Wellbeing Leave

Employee Assistance Program

Job summary

LagardèreAWPL is hiring Casual Retail Assistants for Mackay Airport. You’ll help customers, share product knowledge, and ensure a vibrant, well-stocked store environment in a fast-paced travel hub. Availability for at least three days per week is required.

Join a dynamic airport team with training, career development, and perks designed for busy travel periods. You’ll interact with travelers and locals, delivering friendly service across brands that celebrate Mackay and its surrounds.

Qualifications

• Passion for customer service and sales.
• Confident communicator with a positive attitude.
• Flexible availability including mornings, nights, weekends and holidays.

Responsibilities

• Deliver outstanding customer service and product recommendations.
• Assist customers with queries in a friendly, professional manner.
• Process transactions smoothly and accurately.
• Keep the store clean, organized and well-stocked.

Skills

Customer service

Sales

Communication

Flexible

Job description

Love Retail? Join Our Team

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role

news@MKY will introduce you to a new shopping experience where products lay ready to surprise and delight. In tandem with a wide range of curated news/magazines, books, gifts, and travel essentials, news@MKY will place a spotlight on brands that celebrate Mackay, Queensland and its surrounds

We’re looking for Casual Retail Assistants to join our team at Mackay Airport. If you love customer service, fast-paced environments, and making shopping fun, this is your chance to shine!

*Availability for at least three days across the week

What You’ll Do

• Deliver outstanding customer service & expert product recommendations


• Stay ahead of trends with ongoing professional training


• Keep the store looking vibrant & well-stocked


• Process transactions smoothly & efficiently


• Assist customers with queries in a friendly, professional manner

What We’re Looking For

• Passion and confidence for customer service & sales


• Confident communicator with a positive attitude


• Well-groomed & professionally presented


• Retail experience? Great! But not essential—we’ll train you!


• Flexible availability (early mornings, nights, weekends & holidays)


• Valid working rights & ability to obtain an Aviation Security ID Card

Perks & Benefits

• Parking – Based on location we offer free/subsidised airport parking for our employees


• Dynamic Airport Environment – Work where no two days are the same


• Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages


• Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network


• Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements


• Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus


• Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day


• Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.