Retail Area Manager

Vinnies; Wollongong City Council; On-site; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Supportive team

Tax‑free benefits up to $15,900

Career progression

Learning & development

Wellbeing support

Inclusive culture

Leave benefits

Job summary

St Vincent de Paul Society NSW in Wollongong is seeking an experienced multi-site retail manager to lead a network of stores across Wollongong, Campbelltown and the Southern Highlands. Base location is Wollongong with travel within the region.

You will inspire teams of paid staff and volunteers, drive sales and operational performance, manage budgets, and maintain high store standards, merchandising and safety.

Qualifications

• Experience leading multi-site retail operations.
• Proven ability to lead and coach teams.
• Strong financial acumen with budgets and P&L.
• Analytical mindset with data-driven decision making.
• Understanding of not-for-profit retail sector.

Responsibilities

• Lead and develop teams across multiple store locations.
• Deliver exceptional customer service and store experiences.
• Drive sales, productivity and control budgets and costs.
• Maintain visual merchandising and operational standards.
• Champion donor voice with quality product presentation.
• Build volunteer workforce and strong community relations.
• Promote safety and continuous improvement.
• Coach store leaders and plan succession.
• Represent the Society's mission in decisions.

Skills

Multi-site mgmt

People management

Budget management

Sales leadership

Not-for-profit exp

Job description

Job Description

About Us

The St Vincent de Paul Society is a leading provider of community support services, whose values it is to shape a more just and compassionate society. We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture. The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities.

Your Role

• Great full-time career opportunity for an experienced multi-site retail manager
• Base location is Wollongong - role involves travel within the Wollongong, Campbelltown and Southern Highland regions
• Support the Society's mission to deliver vital community services
• Not-for-profit tax-saving benefits that lower an employee's taxable income

We are looking for an experienced retail leader with outstanding operational expertise and proven people management capabilities to lead and grow a diverse portfolio of Vinnies retail stores. Based in Wollongong, this role will oversee a network of stores within the Wollongong, Campbelltown and Southern Highland regions while supporting a broader regional footprint. Your people-first leadership style, commercial acumen and commitment to safety will be essential in driving strong operational outcomes while supporting our mission to assist people in need. Applicants with experience in large-format or multi-site retail operations are encouraged to apply.

Your Responsibility

• Lead, inspire and develop teams of paid employees and volunteers across multiple store locations.
• Deliver exceptional customer service and create welcoming shopping experiences for every customer, every time.
• Drive sales performance, productivity and key business outcomes while effectively managing budgets and operational costs.
• Maintain outstanding visual merchandising and operational standards across all stores.
• Champion the voice of the donor by ensuring the highest standards of product sorting, pricing, presentation and stock quality.
• Build and strengthen the volunteer workforce while fostering positive relationships within the local community.
• Promote a culture of safety, accountability and continuous improvement.
• Coach and develop store leaders, building capability and succession within the team.
• Use the Society's mission and values to guide decision-making and act as an ambassador for Vinnies both within the organisation and in the community.

You Will Need

• Relevant qualifications and/or significant experience in retail, business or operational management.
• Demonstrated success leading multi-site retail operations and delivering strong commercial results.
• Proven ability to lead, motivate, coach and develop high-performing teams.
• Strong analytical and problem-solving skills, with the ability to use business data to drive operational improvements and informed decision-making.
• Financial acumen, including experience managing budgets and profit and loss performance.
• An understanding of the retail landscape and an appreciation of the role of the not-for-profit sector.
• A current NSW Driver Licence and the ability to travel regularly throughout the region.

We offer:

• Supportive Team - Join a welcoming, values-driven team with a strong sense of community.
• Boost Your Take-Home Pay - Access up to $15,900 in tax‑free benefits for everyday expenses.
• Career Progression - Grow with clear pathways to leadership and internal opportunities.
• Learning & Development - On-demand training to support your professional growth.
• Wellbeing Support - EAP and wellness services to support your mental and physical well-being.
• Inclusive Culture - Thrive in a diverse workplace with active RAP and DIAP programs.
• Leave Benefits - 5 days Sorry Business Leave , Mental Health/Wellbeing Day Off, 16 weeks of paid parental leave, plus access to cultural and study leave to support your personal and professional life.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People . Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.